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Payment methods

Payment Methods

At Alensa, we provide secure and convenient payment options for your optical and eye care needs. Your personal information will be used exclusively for payment purposes and will not be shared with any third party. You can choose one of the following payment methods to complete your order:

  • Credit card
  • PayPal, Google Pay, Apple Pay
  • Klarna
  • Revolut Pay

Information

Bank transfer or transfer via QR code
Payments made via standard bank transfer or by scanning a QR code can take up to 1-3 business days to be processed. Your order will be dispatched as soon as the payment has cleared into our account.

Klarna
Enjoy flexible payment options with Klarna. This service allows you to easily manage your budget by splitting your purchase into instalments or paying later. Find more info on the official Klarna website.

Problems with payments
If you come across any troubles or have questions regarding payments, please contact our customer service at info@alensa.co.uk. Our team will be happy to answer all your questions.

Comments (22)

Do you have any questions
Myra

My payment has gone through but it has always been the same card which you have on record .Please check if it has now gone through. Thank you Myra

Answer - info@alensa.co.uk

Hello, thank you for your question. We do not yet have a record of the payment for order number 626595. You can repeat the payment for the order in your customer account. If needed, please contact our customer service department, where they will assist you. In the meantime, we wish you a nice day.

Henry mcmenamin

My lenses didn’t arrive in time before I went on holiday how do I rearrange delivery🤔🤔

Answer - info@alensa.co.uk

Hello, thank you for your question. If you need to address a specific situation regarding your order, please contact our customer service department and have your order number ready. Write to info@alensa.co.uk or call +442080892245. Thank you for your understanding. Have a nice day.

Bridget

Can I use Apple Pay

Answer - info@alensa.co.uk

Hello, thank you for your question. Yes, payment via Apple Pay is possible. This payment method is only visible on Apple devices. If you have any further questions, please write to us. We wish you a nice day.

Anonymous

Does it guarantee If I choose roya mail 2-4 business days delivery

Answer - info@alensa.co.uk

Hello, thank you for your question. Unfortunately, we cannot provide a definitive answer to this question. However, once the money is credited to our account, we hand over the package to the carrier, which claims a transport time of 2-4 business days. Our warehouse and most transport companies operate only on business days. Therefore, weekends cannot be counted in this time frame. The payment method also affects the purchase. For example, a traditional bank transfer can take up to one day, unlike online card payments. If you have any further questions, please write to us, and we will be happy to help you. Have a nice day.

Anonymous

Can I get an invoice for the lense purchase

Answer - info@alensa.co.uk

Hello, thank you for your question. The invoice is available in your customer account. If you need to address anything else related to a specific purchase, please contact our customer service department. Have a nice day.

Tristan

Hello, I have a pre-paid credit card that I want to use as part payment for some goods with another card for the balance. Can I do this?

Answer - info@alensa.co.uk

Hi Tristan. Unfortunately, it is not possible to use more than one card to complete payment. Thanks, Alensa

Ann

I tried to order with my debit card to the amount of £14.06. This was not authenticated by the bank and no payment has gone through. The bank advised me to speak to you directly. Is there any reason for you to block this transaction?

Answer - info@alensa.co.uk

Hi Ann. Please contact our customer service department at info@alensa.co.uk. Thanks, Alensa

martin

has my payment gone through. your system says yes and no at the same time.

Answer - info@alensa.co.uk

Hi Martin. Please contact our customer service department at info@alensa.co.uk. Thanks, Alensa

Victoria

Hi there, I have £6.80 credit on my account, how do I use this against an order? Thank you

Answer - info@alensa.co.uk

Hi Victoria. This credit will be automatically deducted from your next order as long as the total exceeds the minimum £15 requirement. Thanks, Alensa

Mariia

Do you deliver to Ukraine?

Answer - info@alensa.co.uk

Hi Mariia. Yes we do, through our Ukrainian site: https://www.alensa.ua/. Thanks, Alensa

Ms Marina

Although free shipping was advertised with code SHIPITFREE on concluding my today's order I was charged for shipping. Why?

Answer - info@alensa.co.uk

Hi, Marina, Please contact our customer service at info@alensa.co.uk.

Alensa

Sue

Order No. 170263805 I don't think my payment went through, how can I now pay by credit card?

Answer - info@alensa.co.uk

Hi, Sue, Please contact our customer services department at info@alensa.co.uk.

Alensa

Jon

Please cancel order number 219719 for Oakley sunglasses as while processing payment something went wrong -so I cancelled payment Thanks

Answer - info@alensa.co.uk

Hi, Jon, Please contact our customer service department at info@alensa.co.uk.

Thanks, Alensa

simon moore

Please cancel my order. I haven't added any payment details yet and no longer wish to proceed with this purchase. Thanks Simon

Answer - info@alensa.co.uk

Hi, Simon, Please contact our customer service department at info@alensa.co.uk.

Thanks, Alensa

Michelle

Why is your site not taking card any longer ? Never had a problem before ! Not happy I’ve sent you email hope this can be resolved

Answer - info@alensa.co.uk

Hi, Michelle, Our website still accepts card payment. Please contact our customer service department at info@alensa.co.uk should you experience any further issues.

Thanks, Alensa

Hilary Johnson

Payment no 290222 Tried 3 times

Answer - info@alensa.co.uk

Hi, Hilary, Please contact our customer service department at info@alensa.co.uk.

Thanks, Alensa

Mark

I can't seem to pay using PayPal ?

Answer - info@alensa.co.uk

Hi, Mark, Please contact our customer service department.

Thanks, Alensa

Yuko Elvey

Dear Alensa, Please cancel Order No. 170299197, although I haven't input my card detail and you gave me an email of order confirmation. Kindly Regards, Yuko Elvey

martin

Hi , I have a discount code , where do I enter it before making payment please ??

Answer - info@alensa.co.uk

Hi, Martin, The discount code should be added once the product is in your basket.

Thanks, Alensa

Gwen Harper

I am currently unable to pay by card as I am awaiting a new one to be sent to me. Would it be ok to pay by postal order. Kindest regards, Gwen

Answer - info@alensa.co.uk

Dear Gwen,

We accept the following payment methods (see more here: https://www.alensa.co.uk/…methods.html)

Bank Transfer: Account information will be shown upon confirmation of your order Credit card: Visa, Visa Electron, Mastercard or Maestro PayPal

More detailed information has been sent to your email.

Best regards,

Alensa Customer Support

info@lenses-contact.co.uk

Hi Joseph, unfortunately we are not able to deliver to Malta at this time. We'll keep you posted if this changes in the future.

Joseph

Do you deliver to Malta Europe please? I ordered the Hylo Comos Tear Drops from your portal but could not finish my order. Thank you.

Answer - info@lenses-contact.co.uk

We are now open for business in Malta! https://www.alensa.com.mt/