Payment methods

How to pay for your order

You can choose from the following payments methods to complete your order: 

  • Credit card: Visa, Visa Electron, Mastercard or Maestro
  • PayPal (additional £ 0,5 surcharge)

Secure payment

We assure you that all payments will be executed in a safe and secure manner. Your personal information will only be used to establish the payment and will not be passed on to third parties.

Online payment

If you choose to pay online by credit or debit card, you will be redirected to our partner's secure web page, where you can enter your details to execute the payment. All information you enter here is safely encrypted. Please be aware that this secure payment link is only active for a limited time. If the time has expired, you will need to access your order through your personal account on our website and attempt payment again. If you select PayPal as your method of payment, you will be directed to PayPal's own secure payment page.

Problems with payment

  • First, check with your bank or PayPal account to see if the transaction has gone through and to address any technical issues with your payment.
  • If your payment was successful but does not appear as paid in our system, please contact us at info@alensa.co.uk, and we will validate your payment with our accounting department.
  • If you have issues with the payment page, try accessing your Alensa.co.uk account from a different browser or device.
  • For other questions, consult our Order FAQ page

Comments (28)

Reply to # - Cancel
#405
martin

has my payment gone through. your system says yes and no at the same time.

#406
info@alensa.co.uk

Hi Martin. Please contact our customer service department at info@alensa.co.uk. Thanks, Alensa

#395
Victoria

Hi there, I have £6.80 credit on my account, how do I use this against an order? Thank you

#396
info@alensa.co.uk

Hi Victoria. This credit will be automatically deducted from your next order as long as the total exceeds the minimum £15 requirement. Thanks, Alensa

#371
Mariia

Do you deliver to Ukraine?

#372
info@alensa.co.uk

Hi Mariia. Yes we do, through our Ukrainian site: https://www.alensa.ua/. Thanks, Alensa

#349
Ms Marina

Although free shipping was advertised with code SHIPITFREE on concluding my today's order I was charged for shipping. Why?

#350
info@alensa.co.uk

Hi, Marina, Please contact our customer service at info@alensa.co.uk.

Alensa

#339
Sue

Order No. 170263805 I don't think my payment went through, how can I now pay by credit card?

#341
info@alensa.co.uk

Hi, Sue, Please contact our customer services department at info@alensa.co.uk.

Alensa

#323
Jon

Please cancel order number 219719 for Oakley sunglasses as while processing payment something went wrong -so I cancelled payment Thanks

#325
info@alensa.co.uk

Hi, Jon, Please contact our customer service department at info@alensa.co.uk.

Thanks, Alensa

#310
simon moore

Please cancel my order. I haven't added any payment details yet and no longer wish to proceed with this purchase. Thanks Simon

#312
info@alensa.co.uk

Hi, Simon, Please contact our customer service department at info@alensa.co.uk.

Thanks, Alensa

#284
Michelle

Why is your site not taking card any longer ? Never had a problem before ! Not happy I’ve sent you email hope this can be resolved

#285
info@alensa.co.uk

Hi, Michelle, Our website still accepts card payment. Please contact our customer service department at info@alensa.co.uk should you experience any further issues.

Thanks, Alensa

#262
Hilary Johnson

Payment no 290222 Tried 3 times

#263
info@alensa.co.uk

Hi, Hilary, Please contact our customer service department at info@alensa.co.uk.

Thanks, Alensa

#242
Mark

I can't seem to pay using PayPal ?

#243
info@alensa.co.uk

Hi, Mark, Please contact our customer service department.

Thanks, Alensa

#203
Yuko Elvey

Dear Alensa, Please cancel Order No. 170299197, although I haven't input my card detail and you gave me an email of order confirmation. Kindly Regards, Yuko Elvey

#184
martin

Hi , I have a discount code , where do I enter it before making payment please ??

#185
info@alensa.co.uk

Hi, Martin, The discount code should be added once the product is in your basket.

Thanks, Alensa

#57
Gwen Harper

I am currently unable to pay by card as I am awaiting a new one to be sent to me. Would it be ok to pay by postal order. Kindest regards, Gwen

#58
info@alensa.co.uk

Dear Gwen,

We accept the following payment methods (see more here: https://www.alensa.co.uk/…methods.html)

Bank Transfer: Account information will be shown upon confirmation of your order Credit card: Visa, Visa Electron, Mastercard or Maestro PayPal

More detailed information has been sent to your email.

Best regards,

Alensa Customer Support

#12
info@lenses-contact.co.uk

Hi Joseph, unfortunately we are not able to deliver to Malta at this time. We'll keep you posted if this changes in the future.

#9
Joseph

Do you deliver to Malta Europe please? I ordered the Hylo Comos Tear Drops from your portal but could not finish my order. Thank you.

#40
info@lenses-contact.co.uk

We are now open for business in Malta! https://www.alensa.com.mt/