Payment methods
How to pay for your order
You can choose from the following payments methods to complete your order:
- Credit card: Visa, Visa Electron, Mastercard or Maestro
- PayPal (additional £ 0,5 surcharge)
Secure payment
We assure you that all payments will be executed in a safe and secure manner. Your personal information will only be used to establish the payment and will not be passed on to third parties.
Online payment
If you choose to pay online by credit or debit card, you will be redirected to our partner's secure web page, where you can enter your details to execute the payment. All information you enter here is safely encrypted. Please be aware that this secure payment link is only active for a limited time. If the time has expired, you will need to access your order through your personal account on our website and attempt payment again. If you select PayPal as your method of payment, you will be directed to PayPal's own secure payment page.
Problems with payment
- First, check with your bank or PayPal account to see if the transaction has gone through and to address any technical issues with your payment.
- If your payment was successful but does not appear as paid in our system, please contact us at info@alensa.co.uk, and we will validate your payment with our accounting department.
- If you have issues with the payment page, try accessing your Alensa.co.uk account from a different browser or device.
- For other questions, consult our Order FAQ page
Hello, I have a pre-paid credit card that I want to use as part payment for some goods with another card for the balance. Can I do this?
Hi Tristan. Unfortunately, it is not possible to use more than one card to complete payment. Thanks, Alensa
I tried to order with my debit card to the amount of £14.06. This was not authenticated by the bank and no payment has gone through. The bank advised me to speak to you directly. Is there any reason for you to block this transaction?
has my payment gone through. your system says yes and no at the same time.
Hi there, I have £6.80 credit on my account, how do I use this against an order? Thank you
Hi Victoria. This credit will be automatically deducted from your next order as long as the total exceeds the minimum £15 requirement. Thanks, Alensa
Do you deliver to Ukraine?
Although free shipping was advertised with code SHIPITFREE on concluding my today's order I was charged for shipping. Why?
Order No. 170263805 I don't think my payment went through, how can I now pay by credit card?
Please cancel order number 219719 for Oakley sunglasses as while processing payment something went wrong -so I cancelled payment Thanks
Please cancel my order. I haven't added any payment details yet and no longer wish to proceed with this purchase. Thanks Simon
Why is your site not taking card any longer ? Never had a problem before ! Not happy I’ve sent you email hope this can be resolved
Hi, Michelle, Our website still accepts card payment. Please contact our customer service department at info@alensa.co.uk should you experience any further issues.
Thanks, Alensa
Payment no 290222 Tried 3 times
I can't seem to pay using PayPal ?
Dear Alensa, Please cancel Order No. 170299197, although I haven't input my card detail and you gave me an email of order confirmation. Kindly Regards, Yuko Elvey
Hi , I have a discount code , where do I enter it before making payment please ??
Hi, Martin, The discount code should be added once the product is in your basket.
Thanks, Alensa
I am currently unable to pay by card as I am awaiting a new one to be sent to me. Would it be ok to pay by postal order. Kindest regards, Gwen
Dear Gwen,
We accept the following payment methods (see more here: https://www.alensa.co.uk/…methods.html)
Bank Transfer: Account information will be shown upon confirmation of your order Credit card: Visa, Visa Electron, Mastercard or Maestro PayPal
More detailed information has been sent to your email.
Best regards,
Alensa Customer Support
Hi Joseph, unfortunately we are not able to deliver to Malta at this time. We'll keep you posted if this changes in the future.
Do you deliver to Malta Europe please? I ordered the Hylo Comos Tear Drops from your portal but could not finish my order. Thank you.
Comments (32)