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Payment methods

How to pay for your order

You can choose from the following payments methods to complete your order:

  • Bank Transfer: Account information will be shown upon confirmation of your order
  • Credit card: Visa, Visa Electron, Mastercard or Maestro
  • PayPal (additional £ 0,5 surcharge)

Secure payment

We assure you that all payments will be executed in a safe and secure manner. Your personal information will only be used to establish the payment and will not be passed on to third parties.

Online payment

If you choose to pay online by credit or debit card, you will be redirected to our partner's secure web page, where you can enter your details to execute the payment. All information you enter here is safely encrypted. Please be aware that this secure payment link is only active for a limited time. If the time has expired, you will need to access your order through your personal account on our website and attempt payment again. If you select PayPal as your method of payment, you will be directed to PayPal's own secure payment page.

Payment by bank transfer

If you choose to pay by bank transfer, you will see our account information immediately after placing your order. This information is also available in the confirmation email you will receive after placing your order. Please be advised that it can take up to 4 days for the payment to be confirmed. Your order will only be dispatched after this transfer of funds is verified by our accounting department. If you would like to minimise any potential delay, you may send us a payment confirmation issued by your bank. This can be sent in PDF form to our e-mail address info@alensa.co.uk.

Account details for bank transfer
Attn: Alensa, s.r.o.
Bank: Raiffeisenbank a.s.
Account number: 2668526001/5500

Please include your order number in the note or comment field

Problems with payment

  • First, check with your bank or PayPal account to see if the transaction has gone through and to address any technical issues with your payment.
  • If your payment was successful but does not appear as paid in our system, please contact us at info@alensa.co.uk, and we will validate your payment with our accounting department.
  • If you have issues with the payment page, try accessing your Alensa.co.uk account from a different browser or device.
  • For other questions, consult our Order FAQ page

Reply to # - Cancel
simon moore

Please cancel my order. I haven't added any payment details yet and no longer wish to proceed with this purchase. Thanks Simon


Hi, Simon, Please contact our customer service department at info@alensa.co.uk.

Thanks, Alensa


Why is your site not taking card any longer ? Never had a problem before ! Not happy I’ve sent you email hope this can be resolved


Hi, Michelle, Our website still accepts card payment. Please contact our customer service department at info@alensa.co.uk should you experience any further issues.

Thanks, Alensa

Hilary Johnson

Payment no 290222 Tried 3 times


Hi, Hilary, Please contact our customer service department at info@alensa.co.uk.

Thanks, Alensa


I can't seem to pay using PayPal ?


Hi, Mark, Please contact our customer service department.

Thanks, Alensa

Yuko Elvey

Dear Alensa, Please cancel Order No. 170299197, although I haven't input my card detail and you gave me an email of order confirmation. Kindly Regards, Yuko Elvey


Hi , I have a discount code , where do I enter it before making payment please ??


Hi, Martin, The discount code should be added once the product is in your basket.

Thanks, Alensa

Gwen Harper

I am currently unable to pay by card as I am awaiting a new one to be sent to me. Would it be ok to pay by postal order. Kindest regards, Gwen


Dear Gwen,

We accept the following payment methods (see more here: https://www.alensa.co.uk/…methods.html)

Bank Transfer: Account information will be shown upon confirmation of your order Credit card: Visa, Visa Electron, Mastercard or Maestro PayPal

More detailed information has been sent to your email.

Best regards,

Alensa Customer Support


Hi Joseph, unfortunately we are not able to deliver to Malta at this time. We'll keep you posted if this changes in the future.


Do you deliver to Malta Europe please? I ordered the Hylo Comos Tear Drops from your portal but could not finish my order. Thank you.


We are now open for business in Malta! https://www.alensa.com.mt/

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