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Money Back Guarantee for TopVue lenses

We offer a money back guarantee on TopVue contact lenses

For TopVue contact lenses we offer a money-back-guarantee. This means that if you've tried TopVue but you're not satisfied, we will reimburse you for the entire pack, as long as you return it to us within 365 days of purchase. If you wish to use this guarantee, please contact our customer service first and make sure to take the conditions listed below into account.

Conditions for refund:

  • This guarantee applies only to TopVue products
  • Unused lenses must be returned to us securely packaged and undamaged
  • Returned lenses must be sent according to our exchange and return policy
  • The shipment must contain a proof of purchase issued by Alensa.co.uk
  • Postage for returned TopVue contact lenses will be covered by the buyer
  • You will be refunded the amount paid, regardless of any subsequent changes in the price of the product
  • The shipment must contain the required number of contact lenses – see the following table


The purchased package The number of lenses to be returned
TopVue Daily (180 lenses) 172 undamaged lenses
TopVue Daily (90 lenses) 86 undamaged lenses
TopVue Daily (30 lenses) 26 undamaged lenses
TopVue Daily (10 lenses) 8 undamaged lenses
TopVue Elite+ (180 lenses) 172 undamaged lenses
TopVue Elite+ (90 lenses) 86 undamaged lenses
TopVue Elite+ (30 lenses) 26 undamaged lenses
TopVue Elite+ (10 lenses) 8 undamaged lenses
TopVue One+ (90 lenses) 86 undamaged lenses
TopVue One+ (30 lenses) 26 undamaged lenses
TopVue Air (6 lenses) 4 undamaged lenses
TopVue Premium (6 lenses) 4 undamaged lenses
TopVue Monthly (6 lenses) 4 undamaged lenses
TopVue Monthly Plus (6 lenses) 4 undamaged lenses
TopVue Bi-weekly (6 lenses) 4 undamaged lenses
TopVue Premium for Astigmatism (6 lenses) 4 undamaged lenses
TopVue Premium for Astigmatism (3 lenses) 2 undamaged lenses
TopVue Air Multifocal (6 lenses) 4 undamaged lense
TopVue Air Multifocal (3 lenses) 2 undamaged lenses
TopVue Air for Astigmatism (6 lenses) 4 undamaged lenses
TopVue Air for Astigmatism (3 lenses) 2 undamaged lenses
TopVue Color (10 lenses) – Power 8 undamaged lenses
TopVue Color (10 lenses) -Plano 8 undamaged lenses
TopVue Color (2 lenses) – Power 1 undamaged lens
TopVue Color (2 lenses) – Plano 1 undamaged lens

  • In the case of economy packages of TopVue lenses plus solutions, only the lenses are eligible for the money-back guarantee
  • The money-back guarantee applies only to the lenses outlined in the table above
  • Initial delivery charges will NOT be refunded
  • Please note, our special 10+10 TopVue promotion is NOT applicable for the Money-Back Guarantee.

Return Adress:

Money-back Guarantee map point Alensa.co.uk
Unit 51
219 Walworth Road
Elephant & Castle
London
SE17 1RL
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