Money-back Guarantee for contact lenses
Our Money Back Guarantee ensures your
satisfaction with selected contact lens brands. If you encounter any issues or
aren't satisfied with these brands, we've got you covered! Your vision and
comfort are our top priorities. We offer a Money Back Guarantee for
TopVue and Gelone contact lenses as well as for other selected
brands.
For more details, please read our terms below.
TopVue
We encourage you to give
TopVue contact lenses a try!
If you're not satisfied, we will reimburse you for the entire pack, as long as
you return it to us within 60 days of purchase and if the conditions listed
below are met.
First, please contact our customer service representatives
by phone or email at info@alensa.co.uk . Our staff
can advise if your request meets our exchange criteria and will describe the
return process in detail to you.
Conditions for refund:
- This guarantee applies only to TopVue products!
- Please note, our special 10+10 TopVue promotion is NOT applicable for the Money-Back Guarantee.
- Returned lenses must be undamaged, packed well, and sent according to our exchange and return policy.
- The shipment must contain a proof of purchase issued by Alensa.co.uk.
- The guarantee cannot be applied in any case of misuse and/or abuse, e.g. repeatedly returning contact lenses of the same type and parameters.
- Postage for returned TopVue contact lenses is to be covered by the buyer.
- You will be refunded the amount paid regardless of any subsequent changes in the price of the product.
- The shipment must contain the required number of contact lenses – see the following table:
- Plano
Gelone
Explore the exceptional quality of Gelone contact lenses with confidence. If your experience doesn't meet your expectations, our commitment to your satisfaction remains unwavering. We offer a full refund for your entire Gelone lens pack within 60 days of purchase.
Conditions for refund:
- This guarantee applies only to Gelone contact lenses!
- Returned lenses must be undamaged, packed well, and sent according to our exchange and return policy.
- The shipment must contain a proof of purchase issued by Alensa.co.uk.
- The guarantee cannot be applied in any case of misuse and/or abuse, e.g. repeatedly returning contact lenses of the same type and parameters.
- Postage for returned Gelone contact lenses is to be covered by the buyer.
- You will be refunded the amount paid regardless of any subsequent changes in the price of the product.
- The shipment must contain the required number of contact lenses – see the following table:
Acuvue Oasys Max 1-Day
Conditions for refund:
- Order Acuvue Oasys Max 1-Day (30 lenses), Acuvue Oasys Max 1-Day (90 lenses), Acuvue Oasys Max 1-Day (180 lenses), Acuvue Oasys Max 1-Day Multifocal (30 lenses or Acuvue Oasys Max 1-Day Multifocal (90 lenses) on alensa.co.uk .
- Try up to two pairs of lenses from one box. If you are not satisfied with the lenses, please contact our customer service, send back the remaining package within 30 days, and we will refund your money.
- This offer is valid until 31.12.2024.
- More information here.
TOTAL1
Conditions for refund:
- Order TOTAL1 (30 lenses) or TOTAL1 (90 lenses) from Alensa.co.uk
- Try up to four lenses from the pack and if you are not satisfied with the lenses, contact us. Send the rest of the package back to us within 30 days of purchase and we will refund your money.
- The offer is only valid until 31.03.25.
- More information here.
TOTAL30
Conditions for refund:
- Order TOTAL30 (3 lenses) or TOTAL30 (6 lenses) from alensa.co.uk.
- Try one lens from TOTAL30 (3 lenses) box or two lenses from TOTAL30 (6 lenses) box. If you're not satisfied with the lens, contact us, send the rest of the pack back within 30 days after purchase and we will refund your money.
- The offer is only valid until 31.03.25.
- More information here.
PRECISION1
Conditions for refund:
- Order PRECISION1 (30 lenses), PRECISION1 (90 lenses), PRECISION1 for Astigmatism (30 lenses) or PRECISION1 for Astigmatism (90 lenses) from alensa.co.uk.
- Try up to two pairs of lenses. If you're not satisfied with the lens, contact us, send the rest of the pack back within 30 days after purchase and we will refund your money.
- The offer is only valid until 31.03.25.
- More information here.