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Money Back Guarantee

We offer a money back guarantee on TopVue contact lenses

If you have tried TopVue contact lenses and you are not satisfied, we will give you a full refund for the whole package. Refunds can be requested within 365 days of delivery.

Conditions for refund:

  • This guarantee applies only to TopVue products
  • Unused lenses must be returned to us securely packaged and undamaged
  • Returned lenses must be sent according to our exchange and return policy
  • The shipment must contain a proof of purchase issued by Alensa.co.uk
  • Postage for returned TopVue contact lenses will be covered by the buyer
  • You will be refunded the amount paid, regardless of any subsequent changes in the price of the product
  • The shipment must contain the required number of contact lenses – see the following table

The purchased package The number of lenses to be returned
TopVue Daily (180 lenses) 172 undamaged lenses
TopVue Daily (90 lenses) 86 undamaged lenses
TopVue Daily (30 lenses) 26 undamaged lenses
TopVue Elite (180 lenses) 172 undamaged lenses
TopVue Elite (90 lenses) 86 undamaged lenses
TopVue Elite (30 lenses) 26 undamaged lenses
TopVue Air (6 lenses) 4 undamaged lenses
TopVue Premium (6 lenses) 4 undamaged lenses
TopVue Monthly (6 lenses) 4 undamaged lenses
TopVue Monthly Plus (6 lenses) 4 undamaged lenses
TopVue Bi-weekly (6 lenses) 4 undamaged lenses
TopVue Premium for Astigmatism (6 lenses) 4 undamaged lenses
TopVue Premium for Astigmatism (3 lenses) 2 undamaged lenses
TopVue Air Multifocal (6 lenses) 4 undamaged lenses
TopVue Air Multifocal (3 lenses) 2 undamaged lenses
TopVue Air for Astigmatism (6 lenses) 4 undamaged lenses
TopVue Air for Astigmatism (3 lenses) 2 undamaged lenses
TopVue Color (10 lenses) - Plano 8 undamaged lenses
TopVue Color (10 lenses) - Power 8 undamaged lenses
TopVue Color (2 lenses) - Plano 1 undamaged lens
TopVue Color (2 lenses) - Power 1 undamaged lens

  • In the case of economy packages of TopVue lenses plus solutions, only the lenses are eligible for the money-back guarantee
  • The money-back guarantee applies only to the lenses outlined in the table above
  • Not valid for TopVue Daily 10 lens packages
  • Initial delivery charges will NOT be refunded

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