Delivery costs and times
Delivery costs
InPost - 24/7 Locker | Shop Collect
£1.99
FREE
Royal Mail
£2.49
FREE
UPS Express
£11.90
£11.90
Notes:
- The price of postage is including VAT
- Each price is final, no matter what the payment method, and includes packing and shipping
- Shipping costs are NOT dependent on overall size and weight of the order
- Free delivery promotions apply to standard delivery options (Royal Mail)
- Shipments will only be dispatched when payment is complete
- Additional £ 0,5 surcharge for the PayPal payment method
Shipping outside the UK
Alensa.co.uk is not able to deliver outside the UK. Please refer to www.alensa.eu to order from another country.
FAQs: InPost - 24/7 Locker | Shop Collect
- How do I get my order delivered to an InPost Locker or Shop? When you’re at checkout, select InPost from the delivery options and pick which locker or shop you’d like it delivered to.
- Are InPost Lockers open 24/7? Yes, most of them are. Check out the opening hours of your local lockers here
- How do I track my parcel? Check your inbox for an email from InPost where there’s a handy link to track your parcel, or you can find your tracking details in the InPost app.
- How will I know when my parcel is ready to collect? InPost will send you an email and a text with your collection code. If you have the InPost app , your collection code will pop up on there.
- How do I get my parcel out of the locker? Simply scan your QR code or enter your mobile number and collection code (sent to you via email and text). If you want a contactless pick-up, you can also use the InPost app to open your locker remotely.
- Can my parcel be collected by a friend or family member? They sure can – just send them a screenshot of your QR code. Alternatively, they can use your collection code (sent to you via email and text) and mobile number to grab your parcel.
Additional service: parcel insurance
For an additional fee, you have the option to insure your parcel. This insurance covers packages in the event that they are lost or damaged in transit. This means that as soon as we confirm that your parcel is lost or damaged in any way, we will immediately dispatch a new parcel containing the same goods, without the need to first initiate the lengthy claim protocol described below. If your order contains special custom-made goods such as custom eyeglasses or unique lens combinations, keep in mind that these will take additional time to prepare.
Adding products
Please note that considering the large volume of orders processed by our warehouse, we cannot guarantee the possibility to merge or change finalised orders. If you wish to merge more than one order, or add to or amend a completed order, please contact our customer service immediately, and we will assess the possibility on a case-by-case basis. This is only possible during customer service hours of operation (8am-4pm). Your order is considered complete at the moment of payment. If you wish to add something, you will need to make a new order, and additional, standard delivery charges will apply.
Delivery Times
| Delivery service | Estimated delivery time |
| InPost - 24/7 Locker | Shop Collect | 2–4 business days from shipment date |
| Royal Mail | 2–4 business days from shipment date |
| UPS Express | 1–2 business days from shipment date |
Notes:
- If your order was placed before noon it will be shipped on the day you placed it
- If your order was placed after 12 o’clock it will be shipped on the following business day
- You will receive a track and trace number/link allowing you to follow the shipment online
- Orders are not dispatched on weekends
- Estimated delivery times apply from the moment a parcel is shipped and not from the moment an order is made
Delivery times of non-stock goods
Thanks to our extensive stock, we are able to immediately send out 97% of all orders received. However, the dispatching of special contact lenses that are not stocked frequently depends on the delivery conditions of our suppliers and can take up to a couple weeks.
When choosing and ordering your lenses, you will be shown an indication of the expected shipping date on the product page. This may change once you have selected the parameters for your contact lenses.
After you have selected your specific parameters, you will be shown a new estimated shipping time for those parameters, as shown above. Please note that the „in stock“ info indicates the general availability of a product from our company. It does not necessarily mean that your unique combination will be in stock. Please only refer to the expected shipping date revealed next to the drop-down menus for shipping information pertaining to your specific order. Any expected delay in delivery will be reconfirmed when you go to your shopping basket, and again in the order confirmation e-mail. The customer will be made aware when only part of his order is in stock at the time of order confirmation, and the order will be sent only when all products are available.
Orders containing both in-stock and non-stock goods
After you have selected the correct parameters for each of your desired products and before finalizing and paying for the order, please pay very close attention to each estimated delivery time for each individual product in your shopping basket.
By confirming and completing payment for the order, the customer agrees that the entire order will be shipped only after all products are in stock. The dispatching of stock products before the dispatching of non-stock products will only be allowed under special circumstances. If desired, the customer can pay an extra delivery fee (equal to regular delivery costs) to receive the stock goods before the non-stock goods.
Problems with delivery
DHL Express requires a signature upon delivery. Please ensure someone will be present at your delivery address during business hours Monday – Friday.
We are not responsible for any delay in delivery caused by our logistical partners or situations beyond our control such as weather, holidays, etc. Please bear in mind we are providing an estimated delivery date suggested by our delivery partners. In rare situations, some parcels can arrive outside of the suggested timeframe. To ensure the smoothest possible delivery, please provide your complete address information (street name, house number, postal code and city) and a telephone number so our logistics partners can reach you, if necessary. Once your order has been shipped, you will receive a track and trace number where you can follow your shipment online. Do not hesitate to contact us if you notice any problems in the track and trace. Our customer service representatives will handle your questions promptly and efficiently.
If a parcel cannot be delivered for any reason, it may be held in a local post office of logistics centre for redelivery or collection. If unclaimed, the parcel may be returned to us or destroyed. Therefore, it is the buyer's responsibility to ensure the parcel will be received at the given address and to communicate with the delivery company directly with any inquiries once the parcel is in transit or stored. Destroyed parcels will not be replaced or refunded.
Claim protocol
Should a parcel be determined to be lost, missing, or delivered incorrectly, we will initiate a claim with our delivery partner(s) on your behalf. In order to initiate the claim, two confirmations are necessary: 1.) a signed affidavit from the customer stating that the parcel was not received; 2.) verification from the delivery company that the parcel has been mishandled.
Once the claim is in progress, we will quickly issue you a refund or send a new order, as you prefer. We cannot process refunds or send new parcels while a current parcel is in transit and until it is officially declared lost by the courier. Please be aware that each delivery company follows a different protocol, and may require a period up to 21 days to investigate and verify lost or misdirected parcels. However, if you have purchased our parcel insurance , we will be able to immediately dispatch a new parcel and you will not have to wait until your claim has been processed.
Damaged Packaging
Contact lenses and accessories are delivered in a sturdy container of sufficient size, thus you can be sure you receive your shipment undamaged and in good condition. However, if the box is damaged upon delivery, DO NOT ACCEPT the package from the logistical partner and specify the reason in the delivery protocol, such as „substantial damage to the box,“ „liquid leak“ etc. Please contact us immediately so we can quickly respond to the problem and provide you with a new delivery.
Comments (112)
I am still waiting for my lenses to be delivered. This is taking too long. The tracking details have not been updated since Wednesday 4th June. Please advise when I will receive them. Disappointed with the service on this occasion. Order no. 170618023 J Bennett
Report commentGood day, thank you for your comment. Unfortunately, orders from June 4th have been delayed due to a strike at the airport in Leipzig. This strike has complicated the work of many carriers. We sincerely apologize for the delay. Thank you for your understanding and patience in this unfortunate situation. However, we want to assure you that we are actively addressing the situation. If you have any further questions, you can contact our customer service. Have a nice day.
My order 170686764 was placed on Weds 04/06/25 and was supposed to be delivered next day however it is 09/06 and I have still not received anything and Royal Mail update states they are still awaiting the parcel from you. I have tried calling and emailing you and have had no answer to both. My order is for nearly £100 worth of lenses which I needed urgently- can someone reply to me asap and let me know where my order is
Report commentHello, thank you for your comment. There has been a delay with your order due to a strike at the airport in Leipzig. This strike has affected many carriers. We sincerely apologize for the delay in your shipment. We are actively addressing the situation. We are doing our best to ensure all shipments are delivered as soon as possible. Thank you in advance for your understanding and patience in this unfortunate situation. If needed, please contact our customer service. Have a nice day.
My order was marked as shipped several days ago but it still is not tracking on Royal Mail. Could it be lost? The tracking number is WQ644677009GB. The order number is 170648329.
Report commentHello, thank you for your comment. According to the tracking, the shipment is on its way. According to the latest information, some of the shipments have been lost at the carrier. We are actively addressing this situation. If you have any further questions, please contact our customer service by phone. Have a nice day.
So, I choose the UPS Express service, just because I was in a hurry to go and use it, thats why I have spent over £10 more on that service, it was said to be delivered in 1-2 days, now 2 days and still no word on anything, even shipping.
Report commentHello, we are very sorry to hear about your dissatisfaction. There has been a delay with your order, for which we sincerely apologize. If you would like to address the situation, please contact our customer service department. Have a nice day.
Hi, I've been waiting 9 working days for delivery. Please can you advise when I will receive my glasses?
Report commentHello, thank you for your question. We have located your order in the system to investigate the situation. The start of production was delayed due to uncertainties regarding the prescription values, which a colleague from the customer service department actively addressed with you. Your glasses are currently in the production stage. We apologize for the delay. We believe you will have your new glasses soon. If you have any further questions, please contact our customer service. Have a nice day.
I need to change the postcode on my order
Report commentHello, thank you for your comment. If you need to address any situation regarding your order, please contact our customer service. This is a space for inquiries and advice. Thank you for your understanding. Have a nice day.
When will I receive my delivery
Report commentHello, thank you for your question. Your order is currently being prepared. Once we hand it over to the carrier, you will be informed of the status change. However, we must inform you that during the Easter holidays, carriers may have limited operations. Therefore, we ask for your patience. If you have any further questions, please leave us another comment or contact our customer service directly. We wish you a nice day.
Can the frames be returned if they are not suitable, if so what is the cost
Report commentHi I ordered some glasses with my prescription lenses . Do you have a time frame to a shipping date . I’ve not been given one . Much thanks
Report commentHello, thank you for your question. During the ordering process, we state that the production of glasses will take place within 9 working days from the payment of the order. The delivery time then ranges from 1 to 4 working days depending on the chosen carrier. If you need any further information about your order, please contact our customer service at info@alensa.co.uk. Have a nice day.
my order has been returned to sender, i would like my delivery to go to the post office so i can collect it
Report commentHello. Thank you for your message. If you need to discuss anything related to a specific order, please contact our customer service by phone or email. Thank you for your understanding. Have a nice day.
hi i am interested in some of glass. would it be possible to order some of them for trying fit? once i find suitable one, i can send it back and order with prescription. regards jin
Report commentHello. Thank you for your question. If you wish to try on glasses first, you can do so in the following way. Add the eyeglass frames you like to your cart and proceed with the order. Once the eyeglass frames arrive at your home, you can try them on at your leisure. Handle the glasses very carefully and do not remove any stickers, tags, etc. from the glasses so that you can return all eyeglass frames within the framework of withdrawal from the purchase contract. If you choose a specific eyeglass frame, please return it as well. Then place a new order with your preferred eyeglass frame and choose eyeglass lenses according to your current prescription. It is not possible to physically try on eyeglass frames from the online shop and have eyeglass lenses fitted into the frame at the same time. If you have any further questions, feel free to write us another comment. We are happy to help you. Have a nice day.
Hi, once glasses have begun to be made, how long is it likely to be before delivery?
Report commentHello,
Thank you for contacting us.
Production of prescription glasses begins as soon as the order has been placed and paid for. Usually it takes around 7-9 working days for the production to be completed, then we dispatch your order as soon as it is done.
Delivery afterwards depends on the courier you choose - to the UK we offer either delivery via Royal Mail or InPost (2-4 working days after dispatch) or via UPS Express (1-2 working days after the day of dispatch).
Please do let us know if you have any more questions. Thank you and have a nice day.
Kind Regards,
Alensa
Custom and import duties are included in the price?
Report commentHello , yes , all customs and import fees are included in the price. The final price you pay at checkout is the final price of your order and no other fees will be needed.
Hy , Do you have delivery to Israel ?
Report commentHello,
Yes, Alensa does deliver to Israel as well. To place an order that is to be delivered there, please visit our international website here: https://www.alensa.com/
Alensa wishes you a good day.
Do you ship to the United States?
Report commentThank you for your message. Please use https://www.alensa.com/. Greetings, team alensa.co.uk
Do u ship to Spain?
Report commentDear customer, For ordering to Spain please visit our Spanish website alensa.es
Did you ship to Bosnia and Hercegovina?
Report commentHi Dzenan. Unfortunately, we do not yet ship to Bosnia and Herzegovina. Thanks, Alensa
Do you ship yo Canada?
Report commentHi Meri. Unfortunately, we do not yet ship to Canada. Thanks, Alensa
Hello, do you ship to Hong Kong?
Report commentHi Millicent. Unfortunately, we do not yet ship to Hong Kong. Thanks, Alensa
Hi Team, I have recently purchased. this is my order number Order No. 170260724. I received an email on 13/5/2021 stating that the order was shipped. While I did not get any update from Royal Mail or Alensa about the order and did not receive the order as well. May I know when will it be delivered or anything about the package please? Thanks a lot! Best, Fungyan Leung
Report commentHi Fungyan. Please contact our customer service department at info@alensa.co.uk. Thanks, Alensa
Hi, I received a tracking email from yourselves on 16th May and have not received my order yet. my order number is 170258493 Is there any way you can provide me with a more accurate delivery date or where my order is? I need it before Friday 21st Thanks
Report commentHi Ellie. Please contact our customer service department at info@alensa.co.uk. Thanks, Alensa
Hey, do you ship to New Zealand?
Report commentHi Akkshay. Unfortunately, we do not yet ship to New Zealand. Thanks, Alensa
Hi, I live 10 mins from Walworth road. Can I collect my order? Thanks, April
Report commentHi April. Unfortunately, no. Our London address is a returns address only. Thanks, Alensa
Hello, Do you deliver to Ghana? Thanks
Report commentHi Irene. Unfortunately, we do not yet deliver to Ghana. Thanks, Alensa
Hello. Do you ship to Latvia? Thank you
Report commentHi Polina. Yes, we do, through our country specific website for Latvia: https://www.alensa.lv/ Thanks, Alensa
Do you ship to Slovakia?
Report commentHi Marcel. Yes, we do, through our country specific website for Slovakia: https://www.alensa.sk/ Thanks, Alensa
Do you ship to the US? Shipping costs to US??
Report commentHi Missy. Unfortunately, we do not currently deliver to the US. Thanks, Alensa
Muy mal en la entrega, lleva ya 4 días pendiente de recoger por la empresa transportista, me parece que eso es un poco reirse del cliente, Que empresa de transportes tarda eso en recoger, no creo que vuelva a pedir, en el supuesto de que me llegue, me parece muy fuerte, el tiempo de espera cuando ponen 1-2 días un saludo
Report commentHi Isabel. Please contact our customer service department at info@alensa.co.uk. Thanks, Alensa.
Hello, my order 170226934 placed on Feb 9 still doesn't show up in Royal Mail tracking. Has it been shipped or are there delays? Thank you
Report commentHi Julia. Please contact our customer service department at info@alensa.co.uk. Thanks, Alensa
Hi, I need a product that isn't now available in Greece. May I order it via www.alensa.co.uk? Thank you!
Report commentHi Stratos. Unfortunately, you will not be able to ship to Greece from our UK site. Thanks, Alensa
Do you deliver to Portugal? If so where do I see it on the order form
Report commentHi Caroline, To deliver to Portugal, you must place your order through our Portugal shop, www.alensa.pt. Alensa
Good morning, I have just bought 2 pairs of contact lens with same pick up point. While the order charged the delivery fee twice, could you please check and manage the problem? Thank you
Report commentHi, Elsie, Please contact our customer service at info@alensa.co.uk.
Alensa
Hi I am trying to place an order via Royal Mail to be delivered to my home address - why am I not able to insert my home address?? It’s just wanting me to select a store to pick up from? Thanks
Report commentHi, Roshni, Please contact our customer service at info@alensa.co.uk.
Alensa
Do you ship to the zu.S.? Thank you
Report commentHi, Pat, Unfortunately, we do not.
Alensa
I have ordered lenses and my order says shipped on the 9/11. I have not received them yet. Please let me know when will I get them. Thanks
Report commentHi, Nazie, Please contact our customer services department at info@alensa.co.uk.
Alensa
Hello, I ordered a pair of glasses 3 working days ago and paid fore the UPS express delivery however I still have not received my package even though I paid the extra money for it. I have had no emails regarding my order and would like to know what is happening with it as it is important I get them quickly. Thanks, Bethany Jenner
Report commentHi, Bethany, Please contact our customer service at info@alensa.co.uk.
Alensa
So I have to wait till April 11 to get my contacts? Very confusing about the Mate estimate
Report commentHi, Priscilla,
Please contact our customer service at info@alensa.co.uk.
Alensa
Hello, there, can You deliver to USA? Thanks, Aida
Report commentHi, Aida,
We are not currently delivering to the USA.
Alensa
Do you deliver to Israel?
Report commentHi, Eran, We do not currently deliver to Israel.
Alensa
Looking forward to you guys shipping to the US. Hope it's very soon!
Report commentPlease start shipping to the U.S.! I would totally buy from you, dude!
Report commentHi, Summer, We do have imminent plans to start shipping to the U.S.
In the meantime, please follow our newsletter to stay up-to-date with our latest promotions and updates: https://www.alensa.co.uk/…sletter.html.
Thanks, Alensa
Do you deliver to United States? TKS
Report commentHi, Daniel, Unfortunately, we do not yet deliver to the US.
Thanks, Alensa
Dear Seller, I have placed this order Order No. 170259051 but it hasn't arrived and I thought you had a fast delivery - this is the 3rd time I order from you but it has taken longer and I need my glasses ASAP>can you please advise? and contact me to let me know where is my order or I better cancel it? kind regards, Ana 07900090387
Report commentHi, Ana,
Please contact our customer service department at info@alensa.co.uk.
Thanks, Alensa
Dear Alensa! Unfortunately, my order has not been handled properly, so it will certainly be sent back to you, so I would like you to send it back as soon as possible. Please write this on my package. Cservenyák Natália (Cleaner team, not student) Cotswold flat 403 room 6 BS16 1ZH Bristol (UWE FRENCHAY CAMPUS, COLDHARBOUR Lane)) Cotswolds reception Hannah Curzon
Report commentHi,
Please contact our customer service department at info@alensa.co.uk.
Thanks, Alensa
Do you deliver to Greece? And how long would it take? Thank you!
Report commentHi, Alison, In fact, we do! Please check here: https://www.alensa.gr/
Thanks, Alensa
Hi do you deliver to Ireland
Report commentHi, In fact, we do! Please check here: https://www.alensa.ie/
Thanks, Alensa
Do you deliver to Israel? Many thanks Dana
Report commentHi, Dana, Unfortunately, we do not yet deliver to Israel.
Thanks, Alensa
Hello! Can you deliver to Russia?
Report commentHi, Kirill, Unfortunately, we do not ship to Russia at this time.
Thanks, Alensa
DO YOU SHIP TO MALTA PLEASE? THANKS
Report commentHi, Marion, We do, in fact, ship to Malta. Please visit alensa.com.mt.
Thanks, Alensa
Hi, Do you delivered to Slovenia please? Many thanks Elvis
Report commentHi, Elvis, In fact, we do! Please check out our Slovene website: https://www.moje-lece.si/
Thanks, Alensa
Hi! Do you deliver to Mexico please? Many thanks Val
Report commentHi, Val, Unfortunately, we do not deliver to Mexico at this time.
Thanks, Alensa
im curious do you guys deliver to USA, Minnesota? im looking for acuve osasys with transitions and the other uk website i frequently buy from doesnt have these lenses
Report commentHi, Sergey, Unfortunately, we do not deliver to the United States at this time.
Thanks, Alensa
Hello! Do you also deliver to Slovenia from any of the alensa websites?
Report commentHi, Nina, Unfortunately, we do not. Please visit https://www.moje-lece.si/
Thanks, Alensa
My item was dispatched since Wednesday 15th April and it shown on it is way to royal mail till now, more than 4 days?? And it said 2-3 business days to get the item. I want to be sure where is my item? And hopefully getting it before the end of next weekdays since I will travel and no longer be around
Report commentHi, Nawal, Please contact our customer service department at info@alensa.co.uk.
Thanks, Alensa
Hi, Can you deliver to Croatia?
Report commentHi, David, Please visit Alensa.hr.
Thanks, Alensa
Are you delivering to Cyprus at the moment please?
Report commentHi, Angela, Yes, we should still be delivering to Cyprus. However, please contact our Greek customer service at info@alensa.gr for more information.
Thanks, Alensa
Are you able to deliver to Cyprus at the current time please? Thanks Angela
Report commentHi, Angela, Please contact our Greek customer support at info@alensa.gr.
Thanks, Alensa
Hello, Do you deliver to the United States? Thank you, Stephen
Report commentHi, Unfortunately, we do not yet deliver to the United States at this time.
Thanks, Alensa
Do you deliver to home address?
Report commentHi, Gosia, Yes, we deliver to home addresses.
Thanks, Alensa
Hi. Do you deliver to Israel?
Report commentHi, Moshe, Unfortunately, we do not yet deliver to Israel at this time.
Thanks, Alensa
Hi, do you deliver to Israel?
Report commentHi, Tali, Unfortunately, we do not yet deliver to Israel at this time.
Thanks, Alensa
Deliver to usa yet?
Report commentHi, Shelley, Unfortunately, we do not deliver to the USA at the moment.
Thanks, Alensa
Do you deliver to Australia and how much would postage be?
Report commentHi, Wendy, Unfortunately, we do not deliver to Australia at the moment.
Thanks, Alensa
Do u drliver to Brazil
Report commentHi, Unfortunately, we do not deliver to Brazil at the moment.
Thanks, Alensa
Do u deliver to Portugal?
Report commentHi, Shaimaa, Yes, we do, in fact, deliver to Portugal. Please visit our Portuguese website: https://www.alensa.pt/
Thanks, Alensa
Hi, I'm looking to order the 90 box acuvue oasys 1 day lenses however I need the lenses to come within 1 weeks time. Can that be guaranteed? Thanks,
Report commentHi, Ree, It depends on if we have the product in stock. If, after selecting your parameters, you see an indication of "in stock", it means we have at least one piece available.
Thanks, Alensa
Good afternoon! Do you deliver to Ukraine?
Report commentDear Inna, We actually do deliver to Ukraine, in case you would like to order to Ukraine, we recommend you to use our Ukrainian website which is https://www.alensa.ua/. In case you have any questions do not hesitate to contact our customer service at info@alensa.ua we will be more than happy to assist you!
do you deliver to the United States?
Report commentHi, Melissa, Unfortunately, we do not deliver to the US at this time.
Thanks, Alensa
Hi, is it possible to ship to China? I need some lenses with positive power but in here they are just having negative power, I don't know why. Happily awaiting your answer. Best regards, Max
Report commentHi, Maximilian, Unfortunately, we do not ship to China at this time.
Thanks, Alensa
Could I have an ordered delivered to a post office for collection ?
Report commentHi, Mark, Yes, we offer collection services with UPS. Simply select UPS upon checkout.
Thanks, Alensa
Next day despatch and 24hr.tracked Royal Mail delivery sounds very good and indeed I was advised of despatch of my lenses within 24 hours, the problem now is that 4 days later my lenses still have not even entered the Royal Mail tracking system!.
Report commentHi, Peter, We do not offer next-day delivery; it is a time-frame of 2-3 days, and 24-hr Royal Mail is activated upon its reaching the UK (at which time, it is 24-hr). However, recently Royal Mail has had a bit of a delay, and we apologize for this inconvenience. Please contact our customer service department at info@alensa.co.uk should you have any questions. Thanks, Alensa
Hi I ordered this lens with the wrong address by mistake it is 102, Warwick Road, West Drayton, London Not 120, Warwick Road,
Report commentHi, Faiza, Please contact our customer service department.
Thanks, Alensa
Tracking shows item delivered Nothing has been recieved
Report commentHi, Ian, Please contact our customer service department.
Thanks, Alensa
Hi, My first experience ordering with you and so far not so good. Can I please request that my confirmation email is sent to me for order: 170285852 This should be standard once a transaction is processed and shouldn't have to be requested from the customer. I've also requested a password reset for my account, 3 times, and I've still not relieved anything. I have checked spam/junk folders. I've tried to call on the number provided in the comments section by yourselves (0203 514 5586) and it doesn't dial through. Reading other customers reviews and complaints on your website that are the same as mine, I'd highly recommend that you review/update your ordering and contact process.
Report commentHi, Aly, Sometimes our email system does not get through to our customers, and we apologize for this inconvenience. Please call us at +442080892245 if you are still having trouble.
Thanks, Alensa
I've also requested (three times) a password reset on my account and I've still not received an email - junk folder checked and everything.
Report commentHi, Alyson, Please contact our customer service department. Thanks, Alensa
I want to dispatch my order to my sisters house in Manchester but your web page not accepting her phone number
Report commentHi, Amna, Please contact our customer service department.
Thanks, Alensa
I would like to ask if you deliver to Jersey Channel islands... Many thanks, Chara
Report commentHi, Chara, Unfortunately, we do not deliver to the Channel Islands.
Thanks, Alensa
Still waiting on my delivery - I’ve tracked it and there has been a delay for two days now - they should of arrived yesterday as I paid for express delivery
Report commentHi, Lee, Please contact our customer service department.
Thanks, Alensa
Do you deliver to Pakistan?
Report commentHi, Unfortunately, we are only EU-based at the moment and cannot deliver to Pakistan. However, we are always expanding to new markets, so we hope to have more optimistic news in the future!
Thanks, Alensa
When wil my contact lenses Arrive I ordered them on the Thursday 4 pm
Report commentHi, Sanam, Please contact our customer service department.
Thanks, Alensa
Hi, I've placed two orders and haven't had a confirmation email. Both orders were for the same contact lenses but one said despatched within a couple days and the other despatched within a few weeks. I've sent you two emails enquiring about my orders but had no response. Order numbers 170206973 and 170287906. Can someone let me know the order status and estimated delivery please? Thanks
Report commentHi, Justyna, Please contact our customer service department. Thanks, Alensa
hi, do you deliver to USA? thanks.
Report commentHi, Deb, Unfortunately, we are solely EU-based at the moment. However, we're always expanding and hope to have more optimistic news for you in the near future!
Thanks, Alensa
Do you post to the Republic of Ireland please??
Report commentHi, Chris, In fact, we do! It might be more helpful to contact us on our Irish e-shop, alensa.ie.
Thanks, Alensa
Hi Sir or Madam, I have ordered two boxes of lense to Amsterdam. Will it be delivered to the Netherlands? Thanks!
Report commentHi, Hyoseon, Please contact our customer service department with the relevant order number.
Thanks, Alensa
Hi there. I placed the order on Monday and still have not received the item. When checking tracking number (FQ838077045GB), it appears you are still preparing the item..It is now Friday!! I need these lenses for Monday 4th of Feb without any delay. Any feedback would be appreciated. Thank you. Ivana
Report commentHi, Ivana, Please contact our customer service department.
Thanks, Alensa
Hi, I received a note from Royal Mail dated 24DEC18, saying that they had left the item to the left of our front door. We were out of the country from 23-30DEC18 and the item is not where Royal Mail said it should be. I’m guessing it’s been stolen. The tracking number was: FQ835412366GB My Son is desperate for his replacement lenses, so can you please register the loss with the courier and arrange for a re-delivery. Many thanks and look forward to a speedy resolution to this issue. Regards, Peter Davies
Report commentHi, Peter, Please contact our customer services department at info@alensa.co.uk.
Thanks, Alensa
Can I ask why I was charged £4.90 delivery. I did not ask for DHL. I would have been quite happy with Royal Mail. Invoice UK15830206 Invoice Total £201.54 Angela Jordan
Report commentHi, Angela, Please contact our customer service department.
Thanks, Alensa
I ordered my lenses on the 24/11/18 and 10 days later they still haven't arrived. Supposed to be 2-3 days delivery. I have a Paypal receipt but not even an email from this company. I wish I'd seen the comments above as there seem to be a lot of problems with delivery. If I'd known then I would have ordered from somewhere else.
Report commentHi, Jo, Please contact our customer service department.
Thanks, Alensa
Yesterday I have ordered lenses and I didn't receive any confirmation email. Can you please track my order and let me know if this will be delivered by tomorrow as it is very urgent that I get this. Order No.170117939 Total price£26.86 Payment successful
Report commentHi, Marco, Please contact our Customer Service department.
Thanks, Alensa
Thank you for your recent comment. For our UK shop, unfortunately, we only deliver within the UK. We do however have many other E-shops delivering throughout Europe. The location we have e-shops in you can find on this link: https://www.alensa.co.uk/about-us.html Team Alensa
Report commentHi, Do you deliver international? Thank you, Hagit
Report commentHello, My order number is 157742 (dated 16/02/18). I have not received any dispatch email + tracking number from you yet. When will I possibly receive it? Many thanks.
Report commentHi, thanks for leaving a comment, we have now responded to your personal email with further information.
could you send me please the track number of my purchase.
Report commentHi Maria,
We have now responded via your personal email.
Hi it indicates that a delivery was attempted but Im not able to find a card left by the delivery to go collect? Please help
Report commentHi,
Thanks for leaving a comment. We have now responded via your personal email.
Hi there I ordered my lenses and solution on the 29th if November 2017 and I was told that they would be dispatched on the 30th November 2017 I still have not recieved them. Please can you look into this issue as I desperately need them. Thanks Rabia
Report commentHi there I ordered my lenses and solution on the 29th if November 2017 and I was told that they would be dispatched on the 30th November 2017 I still have not recieved them. Please can you look into this issue as I desperately need them. Thanks Rabia
Report commentPeople may need something urgently and not receivong the products on time while paying more for the delivery it's really really not fair and i cannot even find a number to call to make a complain. But i hope other people who look at the comments see that. So be carefull don't pay for dhl delivery cause you're not gonna receive your order in 1,2 days .
Report commentThank you for taking time to leave a reply. Delivery with DHL takes 1-2 business days after dispatch. This is why your parcel will not arrive on a weekend. If you wish to discuss this further, you can call us on 0203 514 5586.
It is not fair to pay for dhl delivery and receive it in 3 days.If i would have known that they are not coming 1 or 2 days i would've selected the normal delivery why should i pay more for nothing??? I'll never ever order from you again.
Report commentThanks for your reply but it doesn’t make sense that you have such a discrepancy between the prices in your UK and Irish store, the one difference I’ve highlighted is huge and if you were serious about good customer service you’d address it. I won’t be using you into the future as a result.
Report commentHello I'm living Israel and would you to arrange shipping there. Please, advise how? Thanks,
Report commentThanks for leaving a comment.
Unfortunately, we do not ship to Israel at the moment. You can see all of the countries we operate in here:http://www.alensa.eu/
Thanks for your reply about shipping to Ireland... I looked at the Irish site, for 90 acuvue trueye lens it's €69.99 but the same lens are £45.97 on the UK site... that's a huge difference even with the exchange rate, can I get the UK price locked in?
Report commentThanks for your comment.
We are unable to match prices on our Ireland e-store with our UK e-store. However, if you are able to find a lower price on another e-store in Ireland, we will be able to price match, providing it meets our lowest price guarantee policy.
Hi I'm living in the UK but I need to my contacts delivered to Ireland as I'll be there on holiday.. do you deliver to Ireland?
Report commentThanks for leaving a comment. We do not ship to Ireland from this site but you are able to order from our Ireland e-store here.
Hi, Do you deliver to the United Arab Emirates. If so is VAT still payable? Thanks
Report commentThank you very much for your comment.
At this time, we do not ship to UAE. We do have individual e-stores in many European countries, you can see the full list here: http://www.alensa.eu/
hello, do you deliver to bulgaria?
Report commentThank you very much for your comment. The UK store does not deliver to Bulgaria but you can place an order via our Bulgaria e-store here: https://www.kontaktni-leshti.bg/
Hello, do you ship to Cyprus?
Report commentHello,
We deliver to Cyprus from our Greek website which can be found on the link: https://www.alensa.gr/
Have a great day!
Hi alensa team, do you ship to Germany as well? Thanks!
Report commentHello,
We do ship to Germany via our German website which can be found at the following link: https://www.alensa.de/
SHIP TO CROATIA
Report commentHello,
We do indeed ship to Croatia but unfortunately only from our Croatian website. This can be found here: https://www.adrialece.hr/ Happy shopping :)
HI, Do you deliver to Gibraltar via DHL?
Report commentThank you for your comment. Unfortunately due to our courier restrictions we are unable to deliver to Gibraltar at this time.
hello, are you delivering to other EU countries? Lithuania? I can`t place the order :(
Report commentHello, Unfortunately we are not able to deliver to Lithuania at this time. Please check with us in the future, as we are constantly striving to expand throughout Europe to serve you.
Shipment returned to origin in the middle of transit, no new tracking information has been provided since or goodwill gesture when order was placed 8 days ago. I'm a new customer and this isn't encouraging.
Report commentHi Natalie, our apologies for the delay. Your parcel has been resent yesterday.
Great experience with DHL delivery. Rapid and reliable.
Report commentVery good product prices, fast delivery and as described.. Cannot complain :)
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