Delivery costs and times

Delivery costs

UPS Express

Orders under £30

£8.90

Orders over £30

£8.90

Royal Mail

Orders under £30

£2.49

Orders over £30

FREE

Notes:

  • The price of postage is including VAT
  • Each price is final, no matter what the payment method, and includes packing and shipping
  • Shipping costs are NOT dependent on overall size and weight of the order
  • Free delivery promotions apply to standard delivery options (Royal Mail)
  • Shipments will only be dispatched when payment is complete
  • Additional £ 0,5 surcharge for the PayPal payment method

Additional service: parcel insurance

For an additional fee, you have the option to insure your parcel. This insurance covers packages in the event that they are lost or damaged in transit. This means that as soon as we confirm that your parcel is lost or damaged in any way, we will immediately dispatch a new parcel containing the same goods, without the need to first initiate the lengthy claim protocol described below. If your order contains special custom-made goods such as custom eyeglasses or unique lens combinations, keep in mind that these will take additional time to prepare.

Adding products

Please note that considering the large volume of orders processed by our warehouse, we cannot guarantee the possibility to merge or change finalised orders. If you wish to merge more than one order, or add to or amend a completed order, please contact our customer service immediately, and we will assess the possibility on a case-by-case basis. This is only possible during customer service hours of operation (8am-4pm). Your order is considered complete at the moment of payment. If you wish to add something, you will need to make a new order, and additional, standard delivery charges will apply.

Delivery Times

Delivery service Estimated delivery time
UPS Express 1–2 business days from shipment date
Royal Mail 2–4 business days from shipment date

Notes:

  • If your order was placed before noon it will be shipped on the day you placed it
  • If your order was placed after 12 o’clock it will be shipped on the following business day
  • You will receive a track and trace number/link allowing you to follow the shipment online
  • Orders are not dispatched on weekends
  • Estimated delivery times apply from the moment a parcel is shipped and not from the moment an order is made

Delivery times of non-stock goods

Thanks to our extensive stock, we are able to immediately send out 97% of all orders received. However, the dispatching of special contact lenses that are not stocked frequently depends on the delivery conditions of our suppliers and can take up to a couple weeks.

When choosing and ordering your lenses, you will be shown an indication of the expected shipping date on the product page. This may change once you have selected the parameters for your contact lenses.

Alensa non-stock products delivery times Alensa non-stock products delivery times

After you have selected your specific parameters, you will be shown a new estimated shipping time for those parameters, as shown above. Please note that the „in stock“ info indicates the general availability of a product from our company. It does not necessarily mean that your unique combination will be in stock. Please only refer to the expected shipping date revealed next to the drop-down menus for shipping information pertaining to your specific order. Any expected delay in delivery will be reconfirmed when you go to your shopping basket, and again in the order confirmation e-mail. The customer will be made aware when only part of his order is in stock at the time of order confirmation, and the order will be sent only when all products are available.

Orders containing both in-stock and non-stock goods

After you have selected the correct parameters for each of your desired products and before finalizing and paying for the order, please pay very close attention to each estimated delivery time for each individual product in your shopping basket.

Alensa non-stock products delivery times basket Alensa non-stock products delivery times basket

By confirming and completing payment for the order, the customer agrees that the entire order will be shipped only after all products are in stock. The dispatching of stock products before the dispatching of non-stock products will only be allowed under special circumstances. If desired, the customer can pay an extra delivery fee (equal to regular delivery costs) to receive the stock goods before the non-stock goods.

Problems with delivery

DHL Express requires a signature upon delivery. Please ensure someone will be present at your delivery address during business hours Monday – Friday.

We are not responsible for any delay in delivery caused by our logistical partners or situations beyond our control such as weather, holidays, etc. Please bear in mind we are providing an estimated delivery date suggested by our delivery partners. In rare situations, some parcels can arrive outside of the suggested timeframe. To ensure the smoothest possible delivery, please provide your complete address information (street name, house number, postal code and city) and a telephone number so our logistics partners can reach you, if necessary. Once your order has been shipped, you will receive a track and trace number where you can follow your shipment online. Do not hesitate to contact us if you notice any problems in the track and trace. Our customer service representatives will handle your questions promptly and efficiently.

If a parcel cannot be delivered for any reason, it may be held in a local post office of logistics centre for redelivery or collection. If unclaimed, the parcel may be returned to us or destroyed. Therefore, it is the buyer's responsibility to ensure the parcel will be received at the given address and to communicate with the delivery company directly with any inquiries once the parcel is in transit or stored. Destroyed parcels will not be replaced or refunded.

Claim protocol

Should a parcel be determined to be lost, missing, or delivered incorrectly, we will initiate a claim with our delivery partner(s) on your behalf. In order to initiate the claim, two confirmations are necessary: 1.) a signed affidavit from the customer stating that the parcel was not received; 2.) verification from the delivery company that the parcel has been mishandled.

Once the claim is in progress, we will quickly issue you a refund or send a new order, as you prefer. We cannot process refunds or send new parcels while a current parcel is in transit and until it is officially declared lost by the courier. Please be aware that each delivery company follows a different protocol, and may require a period up to 21 days to investigate and verify lost or misdirected parcels. However, if you have purchased our parcel insurance, we will be able to immediately dispatch a new parcel and you will not have to wait until your claim has been processed.

Damaged Packaging

Contact lenses and accessories are delivered in a sturdy container of sufficient size, thus you can be sure you receive your shipment undamaged and in good condition. However, if the box is damaged upon delivery, DO NOT ACCEPT the package from the logistical partner and specify the reason in the delivery protocol, such as „substantial damage to the box,“ „liquid leak“ etc. Please contact us immediately so we can quickly respond to the problem and provide you with a new delivery.

Comments (96)

Do you have any questions
Dzenan

Did you ship to Bosnia and Hercegovina?

Answer info@alensa.co.uk

Hi Dzenan. Unfortunately, we do not yet ship to Bosnia and Herzegovina. Thanks, Alensa

Meri Collier

Do you ship yo Canada?

Answer info@alensa.co.uk

Hi Meri. Unfortunately, we do not yet ship to Canada. Thanks, Alensa

Millicent

Hello, do you ship to Hong Kong?

Answer info@alensa.co.uk

Hi Millicent. Unfortunately, we do not yet ship to Hong Kong. Thanks, Alensa

Fungyan

Hi Team, I have recently purchased. this is my order number Order No. 170260724. I received an email on 13/5/2021 stating that the order was shipped. While I did not get any update from Royal Mail or Alensa about the order and did not receive the order as well. May I know when will it be delivered or anything about the package please? Thanks a lot! Best, Fungyan Leung

Answer info@alensa.co.uk

Hi Fungyan. Please contact our customer service department at info@alensa.co.uk. Thanks, Alensa

Ellie

Hi, I received a tracking email from yourselves on 16th May and have not received my order yet. my order number is 170258493 Is there any way you can provide me with a more accurate delivery date or where my order is? I need it before Friday 21st Thanks

Answer info@alensa.co.uk

Hi Ellie. Please contact our customer service department at info@alensa.co.uk. Thanks, Alensa

Akkshay

Hey, do you ship to New Zealand?

Answer info@alensa.co.uk

Hi Akkshay. Unfortunately, we do not yet ship to New Zealand. Thanks, Alensa

April

Hi, I live 10 mins from Walworth road. Can I collect my order? Thanks, April

Answer info@alensa.co.uk

Hi April. Unfortunately, no. Our London address is a returns address only. Thanks, Alensa

Irene

Hello, Do you deliver to Ghana? Thanks

Answer info@alensa.co.uk

Hi Irene. Unfortunately, we do not yet deliver to Ghana. Thanks, Alensa

Polina

Hello. Do you ship to Latvia? Thank you

Answer info@alensa.co.uk

Hi Polina. Yes, we do, through our country specific website for Latvia: https://www.alensa.lv/ Thanks, Alensa

Marcel

Do you ship to Slovakia?

Answer info@alensa.co.uk

Hi Marcel. Yes, we do, through our country specific website for Slovakia: https://www.alensa.sk/ Thanks, Alensa

Missy Boughrara

Do you ship to the US? Shipping costs to US??

Answer info@alensa.co.uk

Hi Missy. Unfortunately, we do not currently deliver to the US. Thanks, Alensa

isabel

Muy mal en la entrega, lleva ya 4 días pendiente de recoger por la empresa transportista, me parece que eso es un poco reirse del cliente, Que empresa de transportes tarda eso en recoger, no creo que vuelva a pedir, en el supuesto de que me llegue, me parece muy fuerte, el tiempo de espera cuando ponen 1-2 días un saludo

Answer info@alensa.co.uk

Hi Isabel. Please contact our customer service department at info@alensa.co.uk. Thanks, Alensa.

Julia

Hello, my order 170226934 placed on Feb 9 still doesn't show up in Royal Mail tracking. Has it been shipped or are there delays? Thank you

Answer info@alensa.co.uk

Hi Julia. Please contact our customer service department at info@alensa.co.uk. Thanks, Alensa

Stratos Karatheodorou

Hi, I need a product that isn't now available in Greece. May I order it via www.alensa.co.uk? Thank you!

Answer info@alensa.co.uk

Hi Stratos. Unfortunately, you will not be able to ship to Greece from our UK site. Thanks, Alensa

Caroline Bawden

Do you deliver to Portugal? If so where do I see it on the order form

Answer info@alensa.co.uk

Hi Caroline, To deliver to Portugal, you must place your order through our Portugal shop, www.alensa.pt. Alensa

Elsie

Good morning, I have just bought 2 pairs of contact lens with same pick up point. While the order charged the delivery fee twice, could you please check and manage the problem? Thank you

Answer info@alensa.co.uk

Hi, Elsie, Please contact our customer service at info@alensa.co.uk.

Alensa

Roshni Miah

Hi I am trying to place an order via Royal Mail to be delivered to my home address - why am I not able to insert my home address?? It’s just wanting me to select a store to pick up from? Thanks

Answer info@alensa.co.uk

Hi, Roshni, Please contact our customer service at info@alensa.co.uk.

Alensa

Pat Wyatt

Do you ship to the zu.S.? Thank you

Answer info@alensa.co.uk

Hi, Pat, Unfortunately, we do not.

Alensa

Nazie

I have ordered lenses and my order says shipped on the 9/11. I have not received them yet. Please let me know when will I get them. Thanks

Answer info@alensa.co.uk

Hi, Nazie, Please contact our customer services department at info@alensa.co.uk.

Alensa

Bethany

Hello, I ordered a pair of glasses 3 working days ago and paid fore the UPS express delivery however I still have not received my package even though I paid the extra money for it. I have had no emails regarding my order and would like to know what is happening with it as it is important I get them quickly. Thanks, Bethany Jenner

Answer info@alensa.co.uk

Hi, Bethany, Please contact our customer service at info@alensa.co.uk.

Alensa

Priscilla Cummins

So I have to wait till April 11 to get my contacts? Very confusing about the Mate estimate

Answer info@alensa.co.uk

Hi, Priscilla,

Please contact our customer service at info@alensa.co.uk.

Alensa

Aida

Hello, there, can You deliver to USA? Thanks, Aida

Answer info@alensa.co.uk

Hi, Aida,

We are not currently delivering to the USA.

Alensa

Eran

Do you deliver to Israel?

Answer info@alensa.co.uk

Hi, Eran, We do not currently deliver to Israel.

Alensa

Chad

Looking forward to you guys shipping to the US. Hope it's very soon!

Summer

Please start shipping to the U.S.! I would totally buy from you, dude!

Answer info@alensa.co.uk

Hi, Summer, We do have imminent plans to start shipping to the U.S.

In the meantime, please follow our newsletter to stay up-to-date with our latest promotions and updates: https://www.alensa.co.uk/…sletter.html.

Thanks, Alensa

Daniel LaSasso

Do you deliver to United States? TKS

Answer info@alensa.co.uk

Hi, Daniel, Unfortunately, we do not yet deliver to the US.

Thanks, Alensa

Ana

Dear Seller, I have placed this order Order No. 170259051 but it hasn't arrived and I thought you had a fast delivery - this is the 3rd time I order from you but it has taken longer and I need my glasses ASAP>can you please advise? and contact me to let me know where is my order or I better cancel it? kind regards, Ana  07900090387

Answer info@alensa.co.uk

Hi, Ana,

Please contact our customer service department at info@alensa.co.uk.

Thanks, Alensa

Cservenyák

Dear Alensa! Unfortunately, my order has not been handled properly, so it will certainly be sent back to you, so I would like you to send it back as soon as possible. Please write this on my package. Cservenyák Natália (Cleaner team, not student) Cotswold flat 403 room 6 BS16 1ZH Bristol (UWE FRENCHAY CAMPUS, COLDHARBOUR Lane)) Cotswolds reception Hannah Curzon

Answer info@alensa.co.uk

Hi,

Please contact our customer service department at info@alensa.co.uk.

Thanks, Alensa

Alison

Do you deliver to Greece? And how long would it take? Thank you!

Answer info@alensa.co.uk

Hi, Alison, In fact, we do! Please check here: https://www.alensa.gr/

Thanks, Alensa

Anonymous

Hi do you deliver to Ireland

Answer info@alensa.co.uk

Hi, In fact, we do! Please check here: https://www.alensa.ie/

Thanks, Alensa

Dana

Do you deliver to Israel? Many thanks Dana

Answer info@alensa.co.uk

Hi, Dana, Unfortunately, we do not yet deliver to Israel.

Thanks, Alensa

Kirill

Hello! Can you deliver to Russia?

Answer info@alensa.co.uk

Hi, Kirill, Unfortunately, we do not ship to Russia at this time.

Thanks, Alensa

MARION PORTELLI

DO YOU SHIP TO MALTA PLEASE? THANKS

Answer info@alensa.co.uk

Hi, Marion, We do, in fact, ship to Malta. Please visit alensa.com.mt.

Thanks, Alensa

Elvis Zajšek

Hi, Do you delivered to Slovenia please? Many thanks Elvis

Answer info@alensa.co.uk

Hi, Elvis, In fact, we do! Please check out our Slovene website: https://www.moje-lece.si/

Thanks, Alensa

Val

Hi! Do you deliver to Mexico please? Many thanks Val

Answer info@alensa.co.uk

Hi, Val, Unfortunately, we do not deliver to Mexico at this time.

Thanks, Alensa

sergey

im curious do you guys deliver to USA, Minnesota? im looking for acuve osasys with transitions and the other uk website i frequently buy from doesnt have these lenses

Answer info@alensa.co.uk

Hi, Sergey, Unfortunately, we do not deliver to the United States at this time.

Thanks, Alensa

Nina

Hello! Do you also deliver to Slovenia from any of the alensa websites?

Answer info@alensa.co.uk

Hi, Nina, Unfortunately, we do not. Please visit https://www.moje-lece.si/

Thanks, Alensa

Nawal Alshibah

My item was dispatched since Wednesday 15th April and it shown on it is way to royal mail till now, more than 4 days?? And it said 2-3 business days to get the item. I want to be sure where is my item? And hopefully getting it before the end of next weekdays since I will travel and no longer be around

Answer info@alensa.co.uk

Hi, Nawal, Please contact our customer service department at info@alensa.co.uk.

Thanks, Alensa

David

Hi, Can you deliver to Croatia?

Answer info@alensa.co.uk

Hi, David, Please visit Alensa.hr.

Thanks, Alensa

Angela

Are you delivering to Cyprus at the moment please?

Answer info@alensa.co.uk

Hi, Angela, Yes, we should still be delivering to Cyprus. However, please contact our Greek customer service at info@alensa.gr for more information.

Thanks, Alensa

Angela

Are you able to deliver to Cyprus at the current time please? Thanks Angela

Answer info@alensa.co.uk

Hi, Angela, Please contact our Greek customer support at info@alensa.gr.

Thanks, Alensa

Logan

Hello, Do you deliver to the United States? Thank you, Stephen

Answer info@alensa.co.uk

Hi, Unfortunately, we do not yet deliver to the United States at this time.

Thanks, Alensa

Gosia Szymocha

Do you deliver to home address?

Answer info@alensa.co.uk

Hi, Gosia, Yes, we deliver to home addresses.

Thanks, Alensa

Moshe

Hi. Do you deliver to Israel?

Answer info@alensa.co.uk

Hi, Moshe, Unfortunately, we do not yet deliver to Israel at this time.

Thanks, Alensa

Tali

Hi, do you deliver to Israel?

Answer info@alensa.co.uk

Hi, Tali, Unfortunately, we do not yet deliver to Israel at this time.

Thanks, Alensa

Shelley

Deliver to usa yet?

Answer info@alensa.co.uk

Hi, Shelley, Unfortunately, we do not deliver to the USA at the moment.

Thanks, Alensa

Wendy

Do you deliver to Australia and how much would postage be?

Answer info@alensa.co.uk

Hi, Wendy, Unfortunately, we do not deliver to Australia at the moment.

Thanks, Alensa

Anonymous

Do u drliver to Brazil

Answer info@alensa.co.uk

Hi, Unfortunately, we do not deliver to Brazil at the moment.

Thanks, Alensa

Shaimaa

Do u deliver to Portugal?

Answer info@alensa.co.uk

Hi, Shaimaa, Yes, we do, in fact, deliver to Portugal. Please visit our Portuguese website: https://www.alensa.pt/

Thanks, Alensa

Ree

Hi, I'm looking to order the 90 box acuvue oasys 1 day lenses however I need the lenses to come within 1 weeks time. Can that be guaranteed? Thanks,

Answer info@alensa.co.uk

Hi, Ree, It depends on if we have the product in stock. If, after selecting your parameters, you see an indication of "in stock", it means we have at least one piece available.

Thanks, Alensa

Инна

Good afternoon! Do you deliver to Ukraine?

Answer info@alensa.co.uk

Dear Inna, We actually do deliver to Ukraine, in case you would like to order to Ukraine, we recommend you to use our Ukrainian website which is https://www.alensa.ua/. In case you have any questions do not hesitate to contact our customer service at info@alensa.ua we will be more than happy to assist you!

Melissa Simon

do you deliver to the United States?

Answer info@alensa.co.uk

Hi, Melissa, Unfortunately, we do not deliver to the US at this time.

Thanks, Alensa

Maximilian Neumann

Hi, is it possible to ship to China? I need some lenses with positive power but in here they are just having negative power, I don't know why. Happily awaiting your answer. Best regards, Max

Answer info@alensa.co.uk

Hi, Maximilian, Unfortunately, we do not ship to China at this time.

Thanks, Alensa

Mark

Could I have an ordered delivered to a post office for collection ?

Answer info@alensa.co.uk

Hi, Mark, Yes, we offer collection services with UPS. Simply select UPS upon checkout.

Thanks, Alensa

Peter

Next day despatch and 24hr.tracked Royal Mail delivery sounds very good and indeed I was advised of despatch of my lenses within 24 hours, the problem now is that 4 days later my lenses still have not even entered the Royal Mail tracking system!.

Answer info@alensa.co.uk

Hi, Peter, We do not offer next-day delivery; it is a time-frame of 2-3 days, and 24-hr Royal Mail is activated upon its reaching the UK (at which time, it is 24-hr). However, recently Royal Mail has had a bit of a delay, and we apologize for this inconvenience. Please contact our customer service department at info@alensa.co.uk should you have any questions. Thanks, Alensa

Faiza

Hi I ordered this lens with the wrong address by mistake it is 102, Warwick Road, West Drayton, London Not 120, Warwick Road,

Answer info@alensa.co.uk

Hi, Faiza, Please contact our customer service department.

Thanks, Alensa

Ian

Tracking shows item delivered Nothing has been recieved

Answer info@alensa.co.uk

Hi, Ian, Please contact our customer service department.

Thanks, Alensa

A

Hi, My first experience ordering with you and so far not so good. Can I please request that my confirmation email is sent to me for order: 170285852 This should be standard once a transaction is processed and shouldn't have to be requested from the customer. I've also requested a password reset for my account, 3 times, and I've still not relieved anything. I have checked spam/junk folders. I've tried to call on the number provided in the comments section by yourselves (0203 514 5586) and it doesn't dial through. Reading other customers reviews and complaints on your website that are the same as mine, I'd highly recommend that you review/update your ordering and contact process.

Answer info@alensa.co.uk

Hi, Aly, Sometimes our email system does not get through to our customers, and we apologize for this inconvenience. Please call us at +442080892245 if you are still having trouble.

Thanks, Alensa

A

I've also requested (three times) a password reset on my account and I've still not received an email - junk folder checked and everything.

Answer info@alensa.co.uk

Hi, Alyson, Please contact our customer service department. Thanks, Alensa

Amna

I want to dispatch my order to my sisters house in Manchester but your web page not accepting her phone number

Answer info@alensa.co.uk

Hi, Amna, Please contact our customer service department.

Thanks, Alensa

Chara Biza

I would like to ask if you deliver to Jersey Channel islands... Many thanks, Chara

Answer info@alensa.co.uk

Hi, Chara, Unfortunately, we do not deliver to the Channel Islands.

Thanks, Alensa

Lee

Still waiting on my delivery - I’ve tracked it and there has been a delay for two days now - they should of arrived yesterday as I paid for express delivery

Answer info@alensa.co.uk

Hi, Lee, Please contact our customer service department.

Thanks, Alensa

Dr Zaib Khan

Do you deliver to Pakistan?

Answer info@alensa.co.uk

Hi, Unfortunately, we are only EU-based at the moment and cannot deliver to Pakistan. However, we are always expanding to new markets, so we hope to have more optimistic news in the future!

Thanks, Alensa

Sanam

When wil my contact lenses Arrive I ordered them on the Thursday 4 pm

Answer info@alensa.co.uk

Hi, Sanam, Please contact our customer service department.

Thanks, Alensa

Justyna

Hi, I've placed two orders and haven't had a confirmation email. Both orders were for the same contact lenses but one said despatched within a couple days and the other despatched within a few weeks. I've sent you two emails enquiring about my orders but had no response. Order numbers 170206973 and 170287906. Can someone let me know the order status and estimated delivery please? Thanks

Answer info@alensa.co.uk

Hi, Justyna, Please contact our customer service department. Thanks, Alensa

Deb

hi, do you deliver to USA? thanks.

Answer info@alensa.co.uk

Hi, Deb, Unfortunately, we are solely EU-based at the moment. However, we're always expanding and hope to have more optimistic news for you in the near future!

Thanks, Alensa

Chris

Do you post to the Republic of Ireland please??

Answer info@alensa.co.uk

Hi, Chris, In fact, we do! It might be more helpful to contact us on our Irish e-shop, alensa.ie.

Thanks, Alensa

hyoseon

Hi Sir or Madam, I have ordered two boxes of lense to Amsterdam. Will it be delivered to the Netherlands? Thanks!

Answer info@alensa.co.uk

Hi, Hyoseon, Please contact our customer service department with the relevant order number.

Thanks, Alensa

Ivana

Hi there. I placed the order on Monday and still have not received the item. When checking tracking number (FQ838077045GB), it appears you are still preparing the item..It is now Friday!! I need these lenses for Monday 4th of Feb without any delay. Any feedback would be appreciated. Thank you. Ivana

Answer info@alensa.co.uk

Hi, Ivana, Please contact our customer service department.

Thanks, Alensa

Peter

Hi, I received a note from Royal Mail dated 24DEC18, saying that they had left the item to the left of our front door. We were out of the country from 23-30DEC18 and the item is not where Royal Mail said it should be. I’m guessing it’s been stolen. The tracking number was: FQ835412366GB My Son is desperate for his replacement lenses, so can you please register the loss with the courier and arrange for a re-delivery. Many thanks and look forward to a speedy resolution to this issue. Regards, Peter Davies

Answer info@alensa.co.uk

Hi, Peter, Please contact our customer services department at info@alensa.co.uk.

Thanks, Alensa

Angela

Can I ask why I was charged £4.90 delivery. I did not ask for DHL. I would have been quite happy with Royal Mail. Invoice UK15830206 Invoice Total £201.54 Angela Jordan

Answer info@alensa.co.uk

Hi, Angela, Please contact our customer service department.

Thanks, Alensa

Jo

I ordered my lenses on the 24/11/18 and 10 days later they still haven't arrived. Supposed to be 2-3 days delivery. I have a Paypal receipt but not even an email from this company. I wish I'd seen the comments above as there seem to be a lot of problems with delivery. If I'd known then I would have ordered from somewhere else.

Answer info@alensa.co.uk

Hi, Jo, Please contact our customer service department.

Thanks, Alensa

Marco Fonseca

Yesterday I have ordered lenses and I didn't receive any confirmation email. Can you please track my order and let me know if this will be delivered by tomorrow as it is very urgent that I get this. Order No.170117939 Total price£26.86 Payment successful

Answer info@alensa.co.uk

Hi, Marco, Please contact our Customer Service department.

Thanks, Alensa

info@alensa.co.uk

Thank you for your recent comment. For our UK shop, unfortunately, we only deliver within the UK. We do however have many other E-shops delivering throughout Europe. The location we have e-shops in you can find on this link: https://www.alensa.co.uk/about-us.html Team Alensa

Hagit Avneri

Hi, Do you deliver international? Thank you, Hagit

Karen

Hello, My order number is 157742 (dated 16/02/18). I have not received any dispatch email + tracking number from you yet. When will I possibly receive it? Many thanks.

Answer info@alensa.co.uk

Hi, thanks for leaving a comment, we have now responded to your personal email with further information.

Maria

could you send me please the track number of my purchase.

Answer info@alensa.co.uk

Hi Maria,

We have now responded via your personal email.

Sandy

Hi it indicates that a delivery was attempted but Im not able to find a card left by the delivery to go collect? Please help

Answer info@alensa.co.uk

Hi,

Thanks for leaving a comment. We have now responded via your personal email.

rabia arshad

Hi there I ordered my lenses and solution on the 29th if November 2017 and I was told that they would be dispatched on the 30th November 2017 I still have not recieved them. Please can you look into this issue as I desperately need them. Thanks Rabia

rabia arshad

Hi there I ordered my lenses and solution on the 29th if November 2017 and I was told that they would be dispatched on the 30th November 2017 I still have not recieved them. Please can you look into this issue as I desperately need them. Thanks Rabia

Roxana

People may need something urgently and not receivong the products on time while paying more for the delivery it's really really not fair and i cannot even find a number to call to make a complain. But i hope other people who look at the comments see that. So be carefull don't pay for dhl delivery cause you're not gonna receive your order in 1,2 days .

Answer info@alensa.co.uk

Thank you for taking time to leave a reply. Delivery with DHL takes 1-2 business days after dispatch. This is why your parcel will not arrive on a weekend. If you wish to discuss this further, you can call us on 0203 514 5586.

Roxana

It is not fair to pay for dhl delivery and receive it in 3 days.If i would have known that they are not coming 1 or 2 days i would've selected the normal delivery why should i pay more for nothing??? I'll never ever order from you again.

JC

Thanks for your reply but it doesn’t make sense that you have such a discrepancy between the prices in your UK and Irish store, the one difference I’ve highlighted is huge and if you were serious about good customer service you’d address it. I won’t be using you into the future as a result.

Lyana

Hello I'm living Israel and would you to arrange shipping there. Please, advise how? Thanks,

Answer info@alensa.co.uk

Thanks for leaving a comment.

Unfortunately, we do not ship to Israel at the moment. You can see all of the countries we operate in here:http://www.alensa.eu/

JC

Thanks for your reply about shipping to Ireland... I looked at the Irish site, for 90 acuvue trueye lens it's €69.99 but the same lens are £45.97 on the UK site... that's a huge difference even with the exchange rate, can I get the UK price locked in?

Answer info@alensa.co.uk

Thanks for your comment.

We are unable to match prices on our Ireland e-store with our UK e-store. However, if you are able to find a lower price on another e-store in Ireland, we will be able to price match, providing it meets our lowest price guarantee policy.

JC

Hi I'm living in the UK but I need to my contacts delivered to Ireland as I'll be there on holiday.. do you deliver to Ireland?

Answer info@alensa.co.uk

Thanks for leaving a comment. We do not ship to Ireland from this site but you are able to order from our Ireland e-store here.

fahad

Hi, Do you deliver to the United Arab Emirates. If so is VAT still payable? Thanks

Answer info@alensa.co.uk

Thank you very much for your comment.

At this time, we do not ship to UAE. We do have individual e-stores in many European countries, you can see the full list here: http://www.alensa.eu/

Priyan

hello, do you deliver to bulgaria?

Answer info@alensa.co.uk

Thank you very much for your comment. The UK store does not deliver to Bulgaria but you can place an order via our Bulgaria e-store here: https://www.kontaktni-leshti.bg/

Lizzie Moodie

Hello, do you ship to Cyprus?

Answer info@alensa.co.uk

Hello,

We deliver to Cyprus from our Greek website which can be found on the link: https://www.alensa.gr/

Have a great day!

Shannen Hyunmyung

Hi alensa team, do you ship to Germany as well? Thanks!

Answer info@alensa.co.uk

Hello,

We do ship to Germany via our German website which can be found at the following link: https://www.alensa.de/

Nikola

SHIP TO CROATIA

Answer info@alensa.co.uk

Hello,

We do indeed ship to Croatia but unfortunately only from our Croatian website. This can be found here: https://www.adrialece.hr/ Happy shopping :)

Ashley Romero

HI, Do you deliver to Gibraltar via DHL?

Answer info@alensa.co.uk

Thank you for your comment. Unfortunately due to our courier restrictions we are unable to deliver to Gibraltar at this time.

Andžela

hello, are you delivering to other EU countries? Lithuania? I can`t place the order :(

Answer info@lenses-contact.co.uk

Hello, Unfortunately we are not able to deliver to Lithuania at this time. Please check with us in the future, as we are constantly striving to expand throughout Europe to serve you.

Natalie

Shipment returned to origin in the middle of transit, no new tracking information has been provided since or goodwill gesture when order was placed 8 days ago. I'm a new customer and this isn't encouraging.

Answer info@lenses-contact.co.uk

Hi Natalie, our apologies for the delay. Your parcel has been resent yesterday.

Charlie

Great experience with DHL delivery. Rapid and reliable.

Esmeralda

Very good product prices, fast delivery and as described.. Cannot complain :)