Thank you for visiting the Alensa web site. Alensa.co.uk is a part of the Alensa network and provides original, high-quality contact lenses and vision-related products across Europe. This page contains all guidelines, conditions, and terms to which you, the consumer and user of the Alensa.co.uk web shop, agree to upon use of our website and the completion of any purchase here. Upon confirming a purchase on Alensa.co.uk, you will see a tick box signifying that you have read and understood these terms and conditions and, consequently, that you agree to them. More information and further explanation can be found on various information pages found on Alensa.co.uk. We reserve the right to refer to the information included on these pages and assume that the customer has read and understood them.
The terms and conditions below are applicable to shopping in the Alensa e-shop.
The terms and conditions define and specify the contractual relationship between the buyer and the seller. All contractual relations are governed by the laws of the Czech Republic. If the contractual party is a consumer, all relationships that are not regulated hereby are governed by the Czech Civil Code (Act No. 40/1964 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.). If the party entering into the contract is a business entity, all relationships that are not defined herein are subject to the Czech Commercial Code (Act No. 513/1991 Coll.), all as amended.
The seller reserves the right to cancel orders for more than 10 pieces and refund the buyer.
Pursuant to the Electronic Records of Sales Act in the Czech Republic, the seller is obligated to issue a receipt to the buyer. At the same time, the seller is obligated to file received revenues with the tax administrator online-- in the case of a technical failure, no later than within 48 hours.
All products and services are supplied by the main operator of the Alensa network. Our logistics centres are based in the Czech Republic. Our site Alensa is operated by Alensa s.r.o., registered at the following address:
190 00 Praha 9
CZ VAT number: CZ27179681
UK VAT number: GB207896378
The Alensa trademark, all content on the website, and all promotional material published by the Alensa brand are intellectual property of the main operator of the Alensa network and are protected by copyright laws.
Customers are free to use our website either as guests or as registered users. The customer is required to use our site responsibly and correctly, abiding by our terms and conditions. In case of misuse, Alensa has the right to temporarily or permanently ban the user from using our website and services.
allows users to use our website only for lawful purposes:
Users are free to make comments on our website. However, comments must not be intended to harm our reputation or the reputation of others, nor may they be intended to mislead or harass other users. Please also note that comments are not meant for advertising or for the misuse of promotions, such as sharing dealer codes. Comments containing advertisements will be removed and blocked.
Our referral program (dealer discount system) is no longer applicable because, as of 31.12.2018, it has been terminated. Any credit gained in accordance with program conditions will last until it has been spent.
In order to prevent misuse, only one promotional code can be activated at any given time. Codes cannot be stacked. To check which code you have currently activated or to replace an active code by another promotional code, simply proceed to the "Promotional Code" field in your shopping basket.
Already discounted items are not eligible for further discounts. A discounted product can be identified via a strike-through or cross-out price, replaced by a reduced price. It is not possible to apply promo codes or additional discounts to these kinds of products.
Users are strictly prohibited from introducing viruses or any other technologically harmful software to our website and from making any form of digital attack on our site or our servers. These forms of misuse are considered criminal offences and will be reported to the authorities. In the case of such an offence, Alensa will fully cooperate with the authorities and will provide them with all information required for full prosecution under the law.
Alensa will not be held accountable in the event that our website suffers damage from malicious software or digital attacks.
Alensa aims to provide its users with helpful info about eye care, lenses and glasses. This is to be considered as general health information and tips, and not as direct medical advice. Your specific medical needs need to be addressed by a professional eye care specialist. You should never disregard medical advice provided by your eye care professional for general information presented here. You should never delay seeking out a professional based on information contained on our website. The information here is purely to support common day-to-day eye care and is not guaranteed to be complete.
The purchase contract is deemed concluded when the buyer confirms his order within the order form upon check-out. By placing an order with Alensa, the buyer acknowledges that he has read these terms and conditions and complies with them. By completing a purchase and by ticking the box on your order that you have read and understand our terms and conditions, you are verifying that you are of legal age to enter into a binding contract and in possession of a valid prescription for the lenses you are ordering. You hereby confirm that the information you are providing is valid and exactly as prescribed by your eye-care professional. You also confirm that your prescription is less than 12 months old, as required by UK law. You, the customer, give your consent to our contacting your eye-care professional to verify your prescription information, if necessary. You understand that it is your responsibility to undergo regular eye examinations and maintain an up-to-date prescription. Alensa is not responsible for any consequences as a result of any deviation from your prescription.
If the buyer does not mention explicitly in the field "Further info" that he requires a printed proof of purchase and a package leaflet, he agrees that they will be supplied only in an electronic form. Invoices can be downloaded from the user's personal profile on Alensa's website in the "My Orders" overview after an order has been dispatched. Additionally, invoices can always be obtained by contacting customer service. The buyer can distinguish the delivery address from the invoicing address and, if required, attach a note in the order form. These details are then automatically included in the tax document.
Alensa's address on any invoice will always be the address of our main operator in the Czech Republic; this address cannot be changed to any local address. Every invoice will have the date of the day an order is shipped and never on the day an order is made. The date on the invoice cannot be altered by Alensa. It is possible to include additional information on an invoice, such as date of birth or the name of a child, but this information must be written in the field "Further info" before finalising the order. Invoices will not be amended after an order has been placed.
Alensa provides customers with one invoice for every order. If the buyer requires more than one, please contact our customer service team to request a duplicate.
can choose from the following payments methods to complete your order:
All payments will be executed in a safe and secure manner. Your personal information will only be used as much as it is necessary to authenticate your payment and will not be given to third parties. Payment via credit card is strictly compliant with The European Standard for Strong Customer Authentication; thus, your protection and safety is ensured.
If you choose to pay online by credit or debit card, you will be redirected to our partner's encrypted web page where your details can be securely entered to execute payment. Please be aware that this secure payment link is only active for a limited time. If this designated time-frame has expired, you will need to access your order through your personal account on our website and attempt payment again. If you select PayPal as your method of payment, you will be directed to PayPal's own secure payment page. In case Alensa needs to refund you, this will be done automatically. Any applicable credit will automatically defray the cost of any order equal to or greater than 15 GBP.
All prices for products and delivery displayed in the online shop include VAT. Any promotions and discounts are valid for as long as they are mentioned on the Alensa website.
Alensa reserves the right to modify prices depending on the changing market, competition, demands of the producer, etc. We strive to maintain the lowest prices on the UK market; however, customers are free to make a request to lower prices so long as all conditions stated on the Lowest Price guarantee page have been respected.
Orders under £49
Orders over £49
Orders under £49
Orders over £49
Alensa provides free delivery for orders over £49, before any discounts have been applied.
Alensa occasionally offers free delivery promotions. Special offers and prices are valid as listed on the Alensa website, in mailing campaigns or on social media at the moment of purchase. The duration and conditions of each promotion will be clearly stated at the time of the promotion. These conditions must be respected in order for the promotion to apply.
For an additional fee, you have the option to insure your parcel. This insurance covers packages in the event that they are lost or damaged in transit. This means that as soon as we confirm that your parcel is lost or damaged in any way, we will immediately dispatch a new parcel containing the same goods, without the need to first initiate the lengthy claim protocol described below. If your order contains special custom-made goods such as custom eyeglasses or unique lens combinations, keep in mind that these will take additional time to prepare.
Alensa will only ship parcels after payment has been received. Please be advised that in case you choose to pay by wire transfer, shipment may occur later. If you would like to minimise any potential delay, you may send us a payment confirmation issued by your bank. You can read more about this on our payment methods page. Some specific contact lens parameters, due to their rarity, may not be in stock at the moment of purchase. Alensa will reserve these lenses for the customer and immediately order them directly from the producer. Payment is taken at the time of order, not at the time of dispatch.Payment for out-of-stock items must be taken immediately to confirm your reservation of these items.
Please note that considering the large volume of orders processed by our warehouse, we cannot guarantee that we will be able to merge or change finalised orders. If you wish to merge more than one order or amend a completed order, please contact our customer service immediately, and we will assess the possibility on a case-by-case basis. This is only possible during customer service hours of operation (7am-3pm CET). Your order is considered complete once payment has been input. If you wish to add something, you will need to make a new order, and additional, standard delivery charges will apply.
|Delivery service||Estimated delivery time|
|DHL Express||1–2 business days from shipment date|
|Royal Mail||2–3 business days from shipment date|
Because Alensa processes a large number of orders every day, the customer is responsible for tracking his own shipment. You will receive a track and trace number allowing you to follow the shipment online. In case you do not receive this code in the e-mail confirming shipment, you must contact our customer service department. They will provide you with a tracking code upon request.
Some contact lenses with unique parameter combinations might not be in stock. We will reserve these for you and order them directly from the producer. This means that they will have a longer estimated delivery time. The dispatching of special contact lenses that are not stocked frequently depends on the delivery conditions of our suppliers and can take up to 2-4 weeks.
When choosing and ordering your lenses, you will be shown an indication of the expected shipping date on the product page. This may change once you have selected the parameters for your contact lenses. The customer is responsible for monitoring this closely during the process of ordering.
After you have selected your specific parameters, you will be shown a new estimated shipping time for those parameters, as shown above. Please note that the „in stock“ info indicates the general availability of a product from our company. It does not necessarily mean that your unique combination will be in stock. Please only refer to the expected shipping date next to the drop-down menus for shipping information pertaining to your specific order. Any expected delay in delivery will be reconfirmed upon continuing to the shopping basket page and again in the order confirmation e-mail. The customer will be made aware if only part of his order is in stock at the time of order confirmation, and the order will be sent only when all products are available, unless otherwise noted. Alensa has the right to adjust availability and estimated delivery times after the order has been made.
After selecting the correct parameters for each of your desired products and before finalizing and paying for the order, the customer is required to pay very close attention to the estimated delivery time for each individual product in his shopping basket.
By confirming and completing payment for the order, the customer agrees that the entire order will be shipped only after all products are in stock. The dispatching of stock products before the dispatching of non-stock products is possible; however, it must be at the express request of the customer to a customer service agent. If desired, the customer must pay an extra delivery fee (equal to regular delivery costs) to receive the stock goods before the non-stock goods.
DHL Express requires a signature upon delivery. Please ensure someone will be present at your delivery address during business hours Monday - Friday. Deliveries are not made on weekends.
We are not responsible for any delay in delivery caused by our logistical partners or situations beyond our control such as weather, holidays, etc. Please bear in mind we are providing an estimated delivery date suggested by our delivery partners. In rare situations, some parcels can arrive outside of the suggested timeframe. To ensure the smoothest possible delivery, please provide your complete address information (street name, house number, postal code and city) and a telephone number so our logistics partners can reach you, if necessary. Once your order has been shipped, you will receive a track and trace number where you can follow your shipment online. Do not hesitate to contact us if you notice any problems in the track and trace. Our customer service representatives will handle your questions promptly and efficiently.
If a parcel cannot be delivered for any reason, it may be held in a local post office or logistics centre for redelivery or collection. If unclaimed, the parcel may be returned to us or destroyed. Therefore, it is the buyer's responsibility to ensure the parcel will be received at the given address and to communicate with the delivery company directly with any inquiries once the parcel is in transit or stored. Destroyed parcels will not be replaced or refunded.
Should a parcel be determined to be lost, missing, or delivered incorrectly, we will initiate a claim with our delivery partner(s) on your behalf. In order to initiate the claim, two confirmations are necessary: 1.) a signed affidavit from the customer stating that the parcel was not received; 2.) verification from the delivery company that the parcel has been mishandled.
Once the claim is in progress, we will quickly issue you a refund or send a new order, as you prefer. We will not process refunds or send new parcels while a current parcel is in transit and until it is officially declared lost by the courier. However, if you have purchased our parcel insurance, we will be able to immediately dispatch a new parcel and you will not have to wait until your claim has been processed.
Contact lenses and accessories are delivered in a sturdy container of sufficient size to ensure they are delivered undamaged and in good condition. However, if the box is damaged upon delivery, DO NOT ACCEPT the package from the courier, and specify the reason in the delivery protocol, such as „substantial damage to the box,“ „liquid leak“ etc. Please contact us immediately so we can quickly respond to the problem and provide you with a new delivery.
The 365-day warranty period begins when the product is received by the buyer. If the purchased item, its packaging, or instructions for use attached to it state an expiration date in accordance with special legal regulations, the warranty period shall end on the expiration date. We usually supply contact lenses with an expiration date longer than 24 months. The use-by date is printed on every product and its packaging. If you have any questions about these use-by dates, please contact our customer service help desk at info@Alensa.co.uk
The return address
219 Walworth Road
Elephant & Castle
Our glasses and sunglasses come with a warranty of two years in case of breakage. Otherwise, if you wish to return glasses or sunglasses, this can only be done within the legal 14-day withdrawal period. The goods must not be used or damaged. The original packaging must not be destroyed. If you would like to return or exchange sunglasses or frames, we require that you return the complete product, including the case, the outer box, everything inside the box, any cleaning cloths, and any identifying stickers or tags. In other words, the product needs to be in exactly the same condition as it was upon receipt. The product is considered incomplete without any of these items. In case of any missing or damaged items, a return or exchange will not be possible. Thank you for your understanding and compliance.
Sunglasses, frames and eyeglasses are delivered in optimal condition and have been thoroughly checked for quality before dispatch. In the rare case that one of these should arrive damaged or suffers from immediate defects, contact the customer service and we will review the case in order to help you. However, complaints about damage caused by improper use, incorrect care, or normal wear and frequent use, are not eligible for compensation. Additional discounts or compensation cannot be given for damage caused by the customer themselves.
Prescription lenses are manufactured based on specific individual requirements and are, therefore, not eligible for returns. Only the frames qualify for a possible refund. This condition applies from the moment glasses have been paid for, regardless of shipping status.
Alensa is not responsible for returns that have not followed the procedure stated here. First, please contact our customer service via the contact form on the website or via mail to explain the reason for returning as well as provide any additional information needed (order number, complete description of the items, etc.) Our staff will review your request to ensure that it meets all exchange criteria and will advise you on how to proceed.
Our customer service representatives strive to reply within 1–2 business days. When your return or exchange has been approved, you will receive instructions on how to return your order. If the return is due to the eshop's error, your postage will be refunded as soon as we have confirmation of your return.
The return procedure follows 4 steps:
Please, send unopened and undamaged packages of contact lenses (or lens solutions) by post in a sturdy box, not an envelope, to ensure they will not be damaged during transit. Include a proof of purchase from Alensa.
The customer bears responsibility for the shipping costs associated with returning the product(s). Alensa does not provide a prepaid option for returns of products ordered incorrectly or no longer needed. However, if Alensa is deemed to be at fault as the seller, any costs for returning will be covered.
Alensa will confirm that we have received your returned items and update you on the status of your new order. We strive to verify all returns within 30 days. Please feel free to contact our customer service if you feel there is any delay.
Please note that the return procedure will take slightly longer when returning sunglasses and prescription glasses in their original and undamaged packaging. This is due to the fact that the authenticity and condition of returned sunglasses must first be thoroughly investigated and verified by our main stock department.
The buyer agrees to respect the processing time needed for each return.
Alensa will not accept complaints in cases where the product has already been discarded and cannot be investigated. Please refrain from disposing of suspected faulty products and provide photographic evidence of any visible fault or damage. In case of complaint, the buyer must first notify our customer service department, at which point they will be advised how to proceed. If a product needs to be returned, the customer should follow the procedure stated on our exchange and return policy page.
Complaints about TopVue products are usually handled according to the terms of our TopVue money back guarantee as long as all conditions have been met.
Alensa is an online seller dealing in contact lenses and related products, not an optician or professional medical entity. This means that it is legally not possible for us to supply trial lenses or replace individual lenses. Alensa is only able to deal with complete packages.
If you have any complaints about the quality of your lenses (redness, blurred vision, uncomfortable feeling, dryness), we can send the lenses to the manufacturer who will then execute a thorough quality check of the lenses in question. Please note that this process can take up to several months, including shipping time, as we wait on the final result from the producer. Some lenses may need to be sent abroad for analysis, which can also impact the length of this process. When a manufacturing error is recognized, we will send you new lenses with the same parameter combination for free. If, however, it is determined there is no manufacturing error, we cannot refund you for the lenses or send a new pair.
If you wish to return a damaged or faulty product, please pack it in a stiff box and send it by registered post. This is to prevent damage during transport. Lenses that have been further damaged in transit will not be accepted, refunded, nor replaced. In order for the producer to perform a complete check, you will need to send the lenses and ALL packaging, including original box and any remaining, unopened blisters printed with the products' LOT number. If you wish to return any contact lens that has been unpacked (or used), it should be prevented from drying out during transport. Place the lens in a case with solution and close it firmly. As each return case is unique, we advise that you to contact our customer service help desk beforehand to stipulate the exact details of the return (how many lenses will be returned, was the package opened or unopened, will the box be included in the return, communication of the LOT number, ...) at email@example.com The item(s) you wish to return should be accompanied by a letter describing the product’s fault and the expected result (a refund by the producer or replacement lenses). Complaints and requests for refunds or exchanges must be made within 6 months of receipt of goods. A quality check by the manufacturer can take up to several months. Alensa will not be able to take action until the producer has given us the final report of the quality check.
Please be aware when making a claim regarding possible faulty lenses, that you will be asked to provide a valid prescription. Although there is no need to present your prescription when purchasing lenses online, you must always be in possession of a valid prescription no older than one year old. When a quality check is performed, this prescription is required to verify whether the dioptres of the lenses you've purchased match your actual prescription or not.
Always contact the customer service immediately if you see you have received the wrong parameters, preferably before opening any of your boxes. In case we have sent you the wrong parameters, due to an error of our own, you will be refunded or sent new lenses at no additional cost. However, in case you, the customer, have made a mistake during the ordering process, and the lenses you have ordered don't match the prescribed parameters from your optometrist, Alensa can only replace or refund them if they are unopened and haven't been used. You are required to be in possession of an official prescription no older than 1 year old. Please pay close attention while ordering so as to not input the wrong values. In case of dispute, Alensa has the right to ask for your prescription and verify it with your actual order.
Complaints about having received the wrong product can only be made within 30 days after the delivery date of that product. Complaints made later than 30 days after having received the product will no longer be accepted. We recommend you to therefore always check your product immediately upon receipt and contact us as soon as possible if a mistake has been made.
Switching to a new brand of contact lenses, even if recommended by a specialist, carries a risk that this new brand may not fit the wearer. The seller is not liable for any medical complications or discomfort that can result from wearing an unprescribed brand of lenses. Always consult with your ophthalmologist or optician before attempting new lenses. Each user can have a different experience with the same type of lenses. Alensa does not take responsibility for any problems experienced with lenses bought without consulting an optician or doctor beforehand. Customers are always expected to be in possession of a valid prescription and to purchase only the lenses that have been prescribed by their eye-care professional, without deviation. This also applies to lens solutions, eye drops and sprays.
We only exchange or refund contact lenses or other products if the packaging is unopened and undamaged.
The ultimate effect of wearing coloured lenses is very subjective and may vary according to numerous conditions and influences. First, the effect will be influenced by the pigmentation of your eyes. Second, it can be influenced by external factors, such as light conditions, make-up and clothing choices. Furthermore, the type of coloured lenses (enhancing or opaque) may produce a different result on the coverage of your natural eye colour. Because it is impossible to predict the result for each individual, we do not provide refunds on coloured lenses on the basis of dissatisfaction with appearance. The customer agrees, upon purchase, that coloured lenses are non-refundable, unless a manufacturing error or defect is recognised by the manufacturer.
However, if you think the quality of your eyeglass lenses is lacking or your lenses are defective in any way, we can have them sent for a quality-check. If a defect is discovered or they are deemed to be of poor quality, we will, of course, replace or refund the lenses.
For quality claims regarding single vision prescription lenses, contact our customer service first and make sure to include a valid prescription - no older than 1 year old. When a quality check is performed, this prescription is required to verify whether the dioptres of the lenses you've purchased match your actual prescription or not. You will be asked to return your goods in their entirety (the frame, the eyeglass lenses, the included accessories, any labels or leaflets, etc…). Do not remove the lenses from the frame!
For quality claims regarding multifocal / progressive lenses, contact our customer service first and make sure to include a valid prescription - no older than 1 year old. Also include a frontal photo that depicts you wearing the glasses (to be used for better centering) and a photo from the side that depicts you wearing the glasses (to be used to determine the angle of the frame). You will also be asked to return your goods in their entirety (the frame, the eyeglass lenses, the included accessories, any labels or leaflets, the little blue paper bags in which you received the demo lenses, the blue card, etc…). Do not remove the lenses from the frame!
Returns that have been tampered with and/or have missing components cannot be accepted. Always contact our customer service before returning glasses!
Alensa reserves the right to alter the content of our website at any given time. We aim to provide our customers with up-to-date information, but cannot be held accountable for temporarily misrepresented info or mistakes. This also applies to technical problems caused by malicious attacks or software (viruses, hackers, etc.). If you find any issues with our website or its content, please notify our customer service so that we can rectify these issues.
Comments made by customers on our website do not represent the views, opinions, or positions of Alensa and must be considered subjective. Such comments must not be interpreted as guidelines or advice in any way. Alensa will attempt to edit, correct, or address any potentially misleading or incorrect information. Problematic or abusive users will be dealt with.
Photos on the website are meant to illustrate a real version of the products on offer but are not photos of the exact product the customer will receive. Product photos that display item numbers, expiration dates, etc. will, when ordered, have different numbers unique to your version of the product. Some of our products are also produced in several facilities across different locations, all owned by the same original producer. A product photo may show location differences from the product you received. These kinds of location-dependant/time-dependant/unique identification differences in no way mean that the product you've received is somehow not what it should be. Claims based on these kinds of logical, self-evident print differences between website photos and received products will not be accepted.
The consumer has the right to demand Alternative Dispute Resolution if they are not satisfied with the result of a complaint or if they believe that the seller violated their consumer rights. They can contact the seller by email on info@Alensa.co.uk If the seller refuses to conduct the correction or does not reply to the query within a 30-day period, the consumer has the right to submit a complaint to an Alternative Dispute Resolution entity (ADR entity), legally bound by UK and European Union law (S.I. no. 343 of 2015). The complaint can be submitted as detailed in UK and European Union law (S.I. no. 343 of 2015).
The consumer can also submit a complaint online via the European Online Dispute Resolution platform (ODR platform) - https://ec.europa.eu/consumers/odr.
The definition of ‘consumer’ for the purposes of Alternative Dispute Resolution covers natural persons who are acting outside their trade, business, craft or profession. However, if the contract is concluded for purposes partly within and partly outside the person’s trade (dual purpose contracts) and the trade purpose is so limited as not to be predominant in the overall context of the supply, that person should also be considered as a consumer. Alternative Dispute Resolution shall apply to procedures for the out-of-court resolution of disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader and a consumer. Alternative Dispute Resolution shall apply to long-distance purchase contracts only. Alternative Dispute Resolution shall not apply to disputes where the value of the claim does not exceed €20. The ADR entity can apply a nominal fee to the consumer for filing the complaint which cannot exceed €5 including VAT.
Under EU law, everyone has the right to withdraw from a contract within 14 days of receipt of the goods. In the event of withdrawal from the contract, the buyer must observe the following conditions:
The goods must not be used or damaged. The original packing must not be opened. If the consumer opens the original packing, then the product can no longer be used for hygiene and safety reasons. Such a product is no longer re-sellable and cannot be returned. This excludes sunglasses and glasses frames. If you would like to return or exchange sunglasses or glasses frames within 14 days from your date of receipt of the goods, we require that you return the complete product, including glasses case, outer box, inserts, cleaning cloths, and any identifying stickers or tags. The product is considered incomplete without all of these items, and as such, and a return or exchange will not be made. Thank you for your understanding and compliance.
Please enclose the proof of purchase issued by Alensa, its copy or your order number. Don't forget to include your bank account number, if necessary.
Please send the returned goods in a stiff, cardboard box rather than an envelope (even if it is an anti-shock envelope). If the shipment suffers damage during transport, we are not obliged to accept it. In the event of withdrawal from the contract, if the buyer observes the conditions above, he will receive a full refund including the original shipping costs. The buyer shall bear only the costs incurred in returning the goods. The refund will be credited to the customer's account within 2–10 days of receipt of the returned goods in a resellable condition.
If all necessary conditions have been met, the buyer will be issued a full refund. The shipment expenses for the return are the responsibility of the buyer. All returns must be processed in accordance with the information and conditions stated on our exchange and return policy page.
The protection and processing of personal data is
The administrator of your personal data is Alensa s.r.o., registered at Českomoravská 2408/1a, Praha 9 – Libeň, 190 00, identification number: 27179681, registered in the Commercial Register at the Municipal Court in Prague, section C, 102359 (hereafter referred to as “administrator”).
Alensa s.r.o. processes necessary personal data under Article 6, part 1.(b) of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL, which are necessary to enter into a contract with Alensa, s.r.o., including:
We also process the following personal data:
In accordance with applicable law, for the purpose of rendering the performance of the contract and for the purpose of recording the contract and any future application and protection of the rights and obligations of the parties, the storage and processing of personal data is for the above purpose for a period of 10 years from the performance of the last contract, unless otherwise required by the law for the maintenance of the contractual documentation for a longer period. The processing referred to above is made possible by virtue of Article 6, part 1. (b) of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL: “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.”
Photos are only used to inspect and assess the quality of your eyeglass lenses and are deleted after the quality check has been completed.
Unless required by law, Alensa s.r.o. will not disclose your personal data to third parties. Alensa, s.r.o. declares that all personal data is confidential and will not be disclosed to any third parties. Some exceptions include:
Other uses of your personal information include:
The administrator does not intend to pass your personal data to a third country (a non-EU country) or to any international organizations.
Commercial messages may be sent to your e-mail address by Alensa s.r.o. This procedure is allowed by Act No. 480/2004 Coll. Article 7, part 3 of the information society services unless you decide to reject in the future. If you decide at any time that you no longer wish to receive our e-mails, please follow the opt-out link found at the bottom of each e-mail newsletter or opt-out option in your account overview at our website. Alensa s.r.o. will keep the e-mail address for three years after the last purchase agreement between the two parties.
You can access and update your personal data at any time by signing into your customer account profile. Under the conditions set out in the regulations, you have the following rights:
If you have any questions or concerns about our handling or processing of your personal data, you may contact us by e-mail: GDPR@alensa.eu, or contact the Office for Personal Data Protection.
Some cookies collect information that is then used by third parties, and these third-party cookies directly support our advertising activities. For example, information about products purchased on our website may be displayed by an advertising agency as part of the display and customisation of web banner advertisements on your selected website. However, you cannot be personally identified by this data.
The cookies used on our website can be divided into two basic types. Session cookies are deleted as soon as your visit to our website ends. Persistent cookies remain stored on your device longer or until you remove them manually (the period for which a cookie is left on your device depends on the cookie’s own settings and your browser settings). Cookies can also be divided by functionality. Analytical cookies help us improve the user experience of our website by understanding how people use it; conversion cookies help us analyse the performance of various sales channels; tracking cookies, which, when combined with conversion cookies, help us analyse the performance of various sales channels; remarketing cookies allow us to personalise the content of ads and their correct targeting; and essential cookies, which are important for basic website functionality.
All cookies used by this server are used in accordance with current EU cookie laws.
You can delete cookies at any time, but, in doing so, you can lose all the information that allows you to access our site faster and more efficiently, including customisation settings.
Make sure your internet browser is up to date, and consult the help and instructions provided by your web browser developer if you are not sure how to modify your privacy settings.
You can find information about browsers and how to set cookies preferences on the following websites or other Internet browser documentation:
We display content that links to third-party sites. We are not responsible for the third-party sites’ privacy practices and content. If you click on a third-party link, please note that you are leaving our page, and the personal data you provide will no longer be covered by this policy. Please read these companies’ privacy policies to see how they collect and process your personal information.
Data security is very important to us, so we have put in place appropriate physical, electronic, and managerial measures to protect and secure the data collected through our website. However, we want to remind you that the transmission of information over the Internet is done at your own risk.
In the case of any queries or requests regarding this policy, please do not hesitate to contact us at the customer service address mentioned below or via the e-mail address: firstname.lastname@example.org.
Data Protection Officer: