About Us - Alensa

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Alensa is a reliable online seller of contact lenses, prescription glasses, sunglasses and eye care products. Our main goal is to provide quality, great service and to have satisfied, loyal customers. Learn about our company and shop with us!

Alensa in numbers

Alensa in numbers 1

+20 years

Leading the market

Alensa in numbers 1

+29 countries

where we work

Alensa in numbers 1

+200

Employees

Alensa in numbers 1

+500 000

Lenses in stock

Alensa in numbers 1

+20 000

Glasses in stock

Alensa in numbers 1

+10

Optic stores

OUR STORY

The Alensa brand network, which includes Alensa.co.uk, has been operational since 2007 with the launch of our first e-shops in the Czech Republic, Slovakia and Austria. Over the past 10 years, our brand has grown and expanded to serve nearly all of Europe. The knowledge and experience we have gained over time has helped us develop an extensive catalogue of products, a dedicated customer service team, and thousands of satisfied customers.

Currently the Alensa network consists of: Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Israel, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK and Ukraine.

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alensa story

ORIGINAL PRODUCTS AT LOW PRICES

We only sell original products, including contact lenses and glasses, supplied directly by authorized manufacturers. The products we offer are the same as those sold by well-known opticians and high-street retailers.

Because we are active in a large number of different countries and have such a large customer base, we are able to acquire our products from producers at lower prices. Therefore, every discount that we receive from our manufacturers and every cost that we are able to save translates directly into low prices for our customers. In short, we are able to offer you the same high-quality products that you are accustomed to but at much lower prices.

original stories

LARGE INVENTORY AND SATISFIED CUSTOMERS

We are proud to maintain a vast inventory, with more than 500,000 boxes of lenses and over 17,000 glasses in stock at all times. This allows us to ship nearly 97% of orders on the same day they are placed.

We process approximately 100.000 orders each month, and our dedicated staff is here to serve you. Trained and seasoned opticians take care of grinding, fitting and testing prescription lenses for our glasses, so you can be sure to receive quality glasses when ordering them with us.

At Alensa, a lot of time, care, and effort goes into providing our customers with quality products and services. We make sure delivery is fast, all products are up to the high standards you have come to expect, prices remain the lowest available on the market, and our customer service team can provide you personalised and attentive assistance.

alensa stock

Our brands

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Vallé
Ray Ban
Polaroid
Acuvue
Biofinity
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Top Vue

CONTACT DETAILS

If you have any questions, problems or concerns, don’t hesitate to contact us. We’ll reply to your queries as soon as possible. We value your feedback, and it’s this input that allows us to continue to grow and improve your customer experience.

customer service

CUSTOMER SERVICE

Email: info@alensa.co.uk
Phone: +44 208 089 2245
Mon - Fri: 8 am - 4 pm

customer service

RETURN ADDRESS

Alensa.co.uk
Unit 51

219 Walworth Road

Elephant & Castle

London SE17 1RL

Registration and operation

REGISTRATION
AND OPERATIONS

Alensa s.r.o.
Českomoravská2408/1a
190 00 Praha 9
CZ VAT number: CZ27179681

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WHISTLEBLOWING (WHISTLEBLOWER PROTECTION)

Our company has established an internal whistleblowing system and accepts reports in accordance with Act No. 171/2023 Coll. on the Protection of Whistleblowers. Below you will find all available reporting channels along with instructions on how to submit and track a report. Only the designated person has access to submitted reports. All information provided is therefore completely secure.

IMPORTANT ADDITIONAL INFORMATION

Use of the Alensa website and the establishment of a purchasing contract with Alensa, always happens in accordance with our terms and conditions , so please pay extra attention to reading those. Helpful information may also be found on our various pages devoted to customer care and practical info.